Program Supervisor

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

PROGRAM SUPERVISOR

Job Location:

1 N. MACDONALD

MESA, ARIZONA 85210

Posting Details:

Salary: $31.6827 hourly, $65,900.02 annual

Grade: 21 (EXEMPT)

Closing Date: 4/14/2024

Job Summary:

Under the direction of the Department of Child Safety Program Manager, this position serves as a Supervisor and is responsible for managing the workflow of a unit of DCS Specialists, Case Aides and support staff that are engaged in child safety services.

Job Duties:

Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.

Reviews work products and analyzes facts obtained by DCS specialists. Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance

Interviews and trains staff within the unit. Develops work schedules.

Meets monthly with employees to discuss performance. Completes employee evaluations. Initiates disciplinary actions, if necessary.

Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.

Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.

Produces, utilizes and sends reports.

Other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Federal and State laws, regulations and directives pertaining to protective services

• Risk assessment practices and procedures

• Principles and Practices of work leadership and management

• Theories of personality development and adjustment

• Policies and procedures of court systems

• Community Resources

• Policies and procedures of GUARDIAN and automated systems

Skill in:

• Verbal and written communication

• Eliciting information through interviews

• Establishing and maintaining work relationships

• Resolving problems

• Delivering public speeches

• Supervisory techniques

Ability to:

• Apply the principles and practices of work leadership and the Department of Child Safety Management System.

• Maintain professional boundaries

• Lead by example

• Work as a team

• Recognize employee strength and weaknesses

• Prepare detailed documentation to ensure that the records are accurate to the reported information.

• Perform after hour duties.

Pre-Employment Requirements:

Master's or Bachelor's Degree from an accredited college or university AND

one (1) year of DCS Program Specialist experience

OR

Four (4) years of combined DCS Specialist Trainee/DCS Specialist/OCWI Investigator /Assistant Manager experience

OR

Three (3) Years of combined DCS Specialist Trainee/DCS Specialist/OCWI Investigator/Assistant Manager experience AND one year of *professional level supervisory experience

• Professional level supervisor experience is defined as being accountable for managing people, deploying resources, administering performance evaluations, reviewing salary and making personnel action recommendations.

Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Must be able to secure and maintain an Arizona Fingerprint Clearance card.

Must be able to secure and maintain clearance from the Guardian Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting!

Benefits include:

• Paid sick leave.

• Paid vacation that includes ten (10) holidays per year.

• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

• Competitive health and dental insurance plans.

• Life insurance and long-term disability insurance.

We also offer optional employee benefits that include:

• Vision coverage.

• Short-term disability insurance.

• Deferred compensation plans.

• Supplemental life insurance.

• Employee wellness plans.

Bi-Lingual Stipend

In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of state employment.

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.