Program Supervisor - Crisis Warmline

Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: The Program Supervisor is responsible for overseeing his/her designated staff and/or designated shift, as well as providing direct service to the extent determined by the Crisis Coordinator.

Schedule Details: Monday through Friday, 9:00 am - 5:00 pm (Flexible Scheduling)

Location: Exton, PA

Program: Crisis Intervention

Pay Rate: $23+/hour

Job Functions:

• Implement service delivery goals consistent with overall agency goals and policy/procedures

• Provide routine, quality supervision and consultation to program staff

• Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner

• Complete other responsibilities as assigned by the direct supervisor

• Orient new program staff to the agency policy and procedures, the program's Standard Operating Procedures (SOP), and the licensure/regulatory/contractual demands of the program's services

• Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed

• Complete all personally required training as per the Professional Development Plan or as per contractual requirements with agency payers.

• Submit to Human Resources promptly copies of all required documentation regarding, but not limited to degrees, licenses, certifications, clearances, and training certificates

• Maintain professional licensure and specialized certification in the designated state(s), as applicable

• Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards

• Provide supervision and consultation to designated staff to support the program description, and best practice standards and to support the program in remaining in full compliance with standards

• Maintain quality documentation of service delivery

• Provide quality clinical training to program staff, following agency curriculum, as directed by the program Coordinator to support quality service delivery.

• Participate in quality improvement initiatives as implemented within his/her respective program or service line

• Report incidents through the incident management system in a timely and effective manner

• Maintain professional relationships with clients, payers community support service representatives, and other agencies

• Communicate effectively with payers to maintain and renew service authorizations as clinically appropriate

• Oversee the completion and tabulation of client outcome data, utilizing agency-endorsed outcome measures, and proposing formal recommendations for corrective action to improve service quality

• Ability to provide the full provision of indicated services and the supporting documentation

• Provide all authorized client services and provide supporting documentation for re-authorizations, as necessary, in a timely manner

• Submit accurate and timely payroll and billing documentation

• Minimize unnecessary program expenses

• Provide direct, supervision to designated program staff, individually and group-based, regularly (as defined by the program Coordinator or agency policies and procedures)

• Provide quality direct care service to clients consistent with the program service line, standard operating procedures manual, and agency policies and procedures

• Provide crisis assessment and support for direct service staff, as necessary, during designated working hours and on-call hours

• Ensure all program services are compliant with recovery principles and are culturally competent

• Implement effective service plans and interventions consistent with client goals, needs, and strengths

• Support staff and client access to community resources, facilitating access as necessary

• Make prompt referrals to appropriate levels of care when the program is unable to appropriately handle client needs

• Maintain a collaborative, working relationship with all program staff to fully support the needs of the program or service line

• Consult with other treatment professionals as needed

• Provide timely, comprehensive, and accurate clinical documentation

Minimum Requirements:

Education: A Bachelor's degree in social work, psychology, rehabilitation, activity therapies, counseling, education, or related fields; or A bachelor's degree in nursing preferred.

Experience: Two years of mental health direct care experience. A certified Peer Specialist or Certified Recovery Specialist background is preferred. Peer supervisory experience is a plus.

Licensure/Certifications: Certified Peer Specialist Supervisor certification is required

Required Clearances: Pennsylvania Child Abuse, Criminal and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list

Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

What's in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• · Competitive Pay
• · Medical, Dental, and Vision Insurance
• · Tuition Reimbursement options
• · Flexible Spending Accounts (Health, Dependent, and Transportation)
• · Life Insurance
• · Disability Insurance
• · Paid Time Off
• · 403(b) with Employer Match
• · Employee Recognition Programs
• · Employee Referral Bonus opportunities
• · Discounts through "Tickets at Work"
• · Discounts on Verizon mobile service
• · And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

#cpa610