Program Supervisor- Child Support Program

General Description

POSTING TYPE: Open Competitive

DEPARTMENT: Employment and Economic Assistance

HOURS: Full-time

PREFERRED HIRING RANGE: $84,8510.0 - $95,458.00/per yr. (110 Salary grade)

SALARY RANGE: $84,851.00 - $132,580.00

LOCATION: Northern Service Center, West St. Paul

UNION: HSSA

CLOSE DATE: 4:30 p.m. on 7/31/2024

Come join us at Dakota County and Be More! The work County government does is unique. You will not be just another employee; you'll be a valued employee making a difference in the lives of Dakota County residents every single day. We employ nearly 1800 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work.

Dakota County offers more than careers that make a difference; we also offer competitive benefits, work-life balance, convenient work locations, and great facilities. Will you be the next person to join us at Dakota County?

This position is part of a team of five supervisors responsible for ensuring smooth child support program operations and service to County residents. The person hired will be overseeing staff specializing in the three distinct program functions: investigating and preparing cases for establishing paternity and support, enforcing cases with existing court orders, and training & unit support.

Work is performed in a hybrid environment, requiring a minimum of one-day per week in the office, and requires overseeing staff who work in a hybrid, but mostly remote work environment.

Minimum Qualifications

Bachelor's Degree AND Four years related program experience in a Government Public Assistance Agency, Child Support Agency, Employment Services Program agency.

OR

Master's Degree AND Two years related program experience in a Government Public Assistance Agency, Child Support Agency, Employment Services Program agency.

OR

High School Diploma AND Eight years related program experience in a Government Public Assistance Agency, Child Support Agency, Employment Services Program agency.

OR

Any combination of the above four to equal eight years.

• Please Note that at least two years of the above-required program experience must have occurred in the past five years in Minnesota.

Preferred Experience beyond Minimum Qualifications:

• Previous experience as a lead worker, supervisor, or manager.

Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1.Plan, design, and direct the implementation of new and existing programs, processes, and initiatives.

2.Analyze and interpret legislation, rules, and statutes to develop policy.

3.Manage daily unit operations and coordinate with other units and departments.

4.Supervise entry level and advance program staff positions to ensure comprehensive service delivery to Country residents.

5.Develop job descriptions and set performance measures for staff.

6.Initiate and complete the hiring of staff, manage personnel issues.

7.Demonstrate a commitment to support cultural diversity County wide, actively supports the County's diversity initiatives, and works to address the needs of diverse and underrepresented communities.

8.Manage contracted services and oversee the provision of services related to contractual agreements and governing entities.

9.Prepare and deliver community education programs.

10. Represent the agency in legal settings, internal and external workgroups, and advisory committees.

11. Perform special projects as assigned.

ESSENTIAL JOB FUNCTIONS: Duties 1-10 are essential functions.

Knowledge, Skills & Abilities and Work Environment

• Knowledge of community resources and many other programs including employment services.

• Knowledge of relationships of the agency to other agencies and governing entities.

• Knowledge of psychology, mental and physical illnesses, developmental disabilities, adult and child protection criteria.

• Comprehensive knowledge of computer software and information systems, including Microsoft Office, Word, PowerPoint, Outlook and Excel.

• Must possess a high level of analytical skills.

• Ability to analyze and interpret rules, legislation, related regulations with respect to content and impact on the organization and Dakota County residents.

• Considerable ability to work effectively with the public, department and County associates in a professional manner.

• Ability to organize work efficiently and effectively.

• Ability to assess complex life situations and make related decisions and recommendations to resolve problems.

• Ability to analyze program performance data and trends

• Ability to communicate effectively both orally and in writing.

• Ability to work independently and as a team member.

• Ability to work under stress and use discretion in making decisions which have significant short and long-term impacts on the lives of individuals and families.

• Ability to direct staff who advise people in crisis and make decisions leading to crisis resolution.

• Ability to prioritize work within the agency according to client and agency needs.

• Ability to conduct research, analyze, and coordinate work.

• Ability to assess a person's social, economic, emotional, and health needs.

• Ability to interpret social behavior.

• Ability to prepare clear, concise, and accurate summaries, evaluations, and apply analytical reasoning.

• Ability to analyze program performance data and trends

• Ability to plan, supervise, motivate, and evaluate the work of others.

• Ability to handle staff conflict and personnel issues in sensitive situations.

• Ability to oversee the development, coordination, and implementation of large projects that impact both internal and external structures.

• Ability to prepare and deliver presentations utilizing advanced public speaking skills.

• Ability to read and comprehend information and the post-graduate level.

• Demonstrates an understanding of and respect for the diversity of customers, co-workers, and supervisors, including individuals with a disability or whose first language may be other than English.

WORK ENVIRONMENT: Work is performed within a County office building. Some travel is required. Lifting requirement of up to 20 pounds on an occasional basis. Equipment used may include, but is not limited to computer, printer, projector, telephone, copy and fax machine.

Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

SELECTION PROCESS: The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.