Program Supervisor, 420107

The Mentor Network Keokuk , IA 52632

Posted 1 week ago


Program Supervisor, 420107

Primary Location: United States-IA-IAKeokuk

Function:Program Services Coordination/Case Management

Looking to take your

Caregiving experience to the next career step?

The ProgramSupervisor role is a great way to gain supervisory experience while still beingconnected to those we serve.

Take your humanservices career to the next level! If you are a natural leader lookingfor a longer-term management track in Human Services, we want to hear from youfor this Program Supervisor opportunity.

Supervise avocational program, typically supporting 10-15 individuals in day programs.Duties are split between providing activity coordination, direct support, andsupervision. Within a designated service or program, the Program Supervisorensures that all of the individuals we serve are supported with dignity andrespect.

The ProgramSupervisor is responsible to supervise Direct Support Professionals. Inaddition, the Program Supervisor oversees the day-to-day coordination ofactivities, operation of the program including delivery of supports,implementation of person-centered plans, health care, advocacy, customerengagement, regulatory compliance and when applicable, oversight of thephysical environment.

The ProgramSupervisor generally works 8 to 16 flexible hours per week in a supervisorycapacity; and provides direct support for the remaining hours. Act as a"go to" person for that program, serving as a mentor to other employees,promoting teamwork, and identifying any training needs. It is generallyexpected to complete routine observations of activities being implemented.


Essential Job Functions:

Activity Coordination:

  • Develop programing: Plan, produce andorganize monthly activity calendars with input from individuals inservices. This will include crafts, outings and special events.

  • Ensure implementation: Complete observationsand solicit feedback on activities. Ensure activities are implemented andfollowed through on.

  • Advocacy: Lead a quarter Advocacy meetingwith individuals in services, staff and guardians.

  • Networking: Develop quality relationshipswith community partners.

  • Creativity: The ability to think outside ofthe box and develop new activities of interest.

Direct Support: Work regularly scheduledshifts as a Direct Support Professional (DSP/Caregiver)

  • Records: Document as required; reviewindividual records, billing and other program documentation routinely foraccuracy and completion on a daily basis; maintain confidentiality ofindividual and employee data; direct DSPs to assure accurate and complete records.

  • Program Planning: Assist the Program Directorin development of individual program plans; train and monitor implementation ofplans each day across all shifts.

  • Team Meetings: Attend and assist withroutine progress meetings.

  • Compliance: Maintain licensing compliancefor program services and supports; implement Network compliance plan; manageindividual rights implementation.

  • Management ofIndividuals' Assets: When assigned, ensure safety of individual's funds andproperty; monitor spending and reconcile individual's financial accountsmonthly.

  • Incidents: Complete or assist DSPs indocumenting incident reports; submit initial incident reports to the ProgramDirector.

  • Billing and

Utilization: Compile or accumulate census or attendance information;review data and attest to accuracy; submit accurate data to the ProgramDirector or appropriate billing authority.

Health Care:

  • General Health Care: Monitor health ofpersons being served; document; communicate with medical professionals asappropriate; implement preventive strategies to limit illness and seriousincidents; review and monitor documentation across all shifts.

  • Medications: When applicable, accuratelyadminister and document delivery of medications and treatments; review allother medication documentation for accuracy and completeness, daily or weeklyas required; review medication errors with employees; communicate medicationchanges and provide training across all shifts; maintain appropriate securityof medications and supplies.

  • Medical Supplies and Equipment: Purchaseand maintain medical supplies and equipment in consultation with ProgramDirector; communicate with employees and may assist with training on properuse.

  • Dietary planning: With the exception ofsome in-home services, purchase or oversee purchasing of food and supplies inaccordance with planned menus and individual choice; direct and monitor foodservice, consistent with individual plans.


  • Supervision: In partnership with ProgramDirector, supervise all DSPs in assigned program.

  • Recruitment and Hiring: Assist withrecruitment; interview and hire Direct Support Professionals (DSPs) withagreement of the Program Director.

  • Employee Scheduling: Populate andmaintain schedule to ensure that all shifts are covered and overtime isminimized.

  • Training: Assist with onboarding anddeliver Orientation and ongoing training needs regarding the individualsserved, program plans, policies, procedures and physical environment.

  • Evaluation: Prepare and conduct annualevaluations for Direct Support Professionals, in consultation with the ProgramDirector.

  • Discipline and Termination: Coach employees asneeded, correcting or directing employee behavior where required; may removeemployees in the event of emergency; may recommend and participate in decisionsregarding termination; consult with the Program Director on all matters of discipline.

  • Employee Safety: Responsible for employeesafety and workers' compensation within the program; implement and monitorcompliance with safety standards.

  • Management: May assist with or leadmonthly program meetings for DSPs; document monthly meeting agenda andattendance.

Stakeholder Relations:

  • Communications: Maintain productive andprofessional relations with individuals, families, case managers and otherstakeholders.

  • Customer Service: Implement NetworkCustomer Service Standards; train DSPs in delivery.

Financial Management:

  • Purchasing: When applicable, purchasesupplies; review and authorize company credit card statements and monthlyinvoices; direct employees as necessary; monitor to confirm cost effective,accurate and applicable spending is in place.

  • Billing and utilization: Review census,attendance information or other required documentation to ensure accuratebilling; monitor utilization between authorization and provision of servicesand supports.

  • Staffing: Monitor staffing hours forbudgetary compliance.


  • Vehicles: When applicable, test drivevehicle(s) monthly; inspect vehicle lifts and seatbelts monthly; report safetyconcerns immediately to supervisor or maintenance personnel; ensure vehicle iswashed and cleaned; train staff in safe vehicle operation and safelytransporting individuals; ensure routine maintenance is performed.

  • Work Environment: When applicable,schedule and monitor daily and seasonal housekeeping; monitor and implementstrategies to assure neat, clean and safe environment; assist with ageappropriate and decor; oversee lawn and yard care.

  • Maintenance and Repair: When applicable,make or arrange for minor repairs; schedule repairs by maintenance personnel asrequired; monitor environmental safety; monitor water temperature, refrigeratorand freezer temperature, and safety alarms and extinguishers on a monthlybasis; replace furnace filters monthly.

  • Equipment: Monitor wheel chairs, liftsand other safety equipment; see that repairs are made promptly and correctly inthe event of faulty equipment


  • High School diploma or GED required;

  • Minimum of one year related work experience; supervisory experience preferred;

  • Must be 18 years of age

  • Valid driver's license in good standing; car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.

  • Successful clearance of local and/or state background checks

  • A strong work ethic with a commitment to serving others

  • Excellent communication skills with an ability to establish rapport with team members and those we serve

  • Strong organizational abilities to ensure staffing and schedules are maintained

Come join our team of dedicated and caring professionals. Apply Today!



External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.

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Program Supervisor, 420107

The Mentor Network