Program Staff Specialist II - Advising/Counseling

Job Title Program Staff Specialist II - Advising/Counseling Classification Title Rank Tenure Information Job Description

Under general supervision of the Student Equity & Achievement Director, provides a variety of complex, responsible clerical support to various program areas within student services that include program intake and screening, data entry, and maintenance of student and program files; provides information and assistance to students regarding student services programs and makes referrals for individuals seeking services; assists in the preparation and maintenance of program budgets and completing federal, state, and local reports; and performs related duties as assigned

Required Qualifications

• High School Diploma OR Equivalent AND 1 - 2 years of customer service experience in an office environment
• OR Associates Degree

Essential Duties

• Provides customer service in person and on the telephone for various programs within student services; screens and routes calls and identifies urgency and priority of the matter; Schedules appointments and meetings, provides backup clerical support for other programs in the same department.

• Provides and relays information to students and others; and maintains contact with a variety of college departments and external agencies.

• Identifies and sets up referrals after determining appropriate resources available.

• Assists students using computers with logging in, accessing software, and operating programs; completing intake and screening paperwork and reviews completed forms for Advising/Counseling and Student Equity & Achievement.

• Establishes, maintains, and cross-references a variety of files related to Advising/Counseling, Student Equity & Achievement Program, articulation, students, and prospective students.

• Collects, compiles, summarizes, and analyzes program and student statistics; inputs program and service data into the database for tracking, reporting, communication, and outreach; accesses information and generates reports.

• Prepares a variety of reports on program statistics, services, and activities; prepares correspondence; assists in or prepares a variety of federal, state, and local reports.

• Prepares a variety of handbooks, forms, requisitions, and other materials from drafts, notes, or instructions; designs and prepares forms for various program areas; proofs and edits documents.

• Tracks and monitors student completion of online modules for student employment, orientation and probation.

• Drafts and monitors budgets, travel requests, purchase order requisitions, and budget transfers.

• Schedules meetings, disseminate agendas and transcribes minutes for Advising/Counseling and Student Equity & Achievement Program.

• Opens, screens, and routes incoming mail; prepares outgoing mail.

• Assists in training, assigning, and overseeing the work of student employees.

• Assists with orientations and events related to Advising/Counseling and Student Equity & Achievement Program.

• Assists with EOPS/CARE events, including outreach and orientations

• EOPS/CARE participant tracking

• Financial Aid eligibility verification

Preferred Qualifications

See Desirable Qualifications

Compliance Physical Characteristics

The physical abilities involved in the performance of essential duties with or without reasonable accommodations are:

Physical Demands Summary

• Vision to assist students with academic materials, prepare and process paperwork, and read computer screens

• Hearing and speech to understand and respond to questions, to provide instructions and to communicate effectively in individual and group settings

• Hand and finger dexterity to operate computer keyboards and manipulate books, papers, and files

• This work is performed in an office or computer lab setting.

Salary Range $4,290 - $5,443 monthly Opportunity Type Permanent Perm % 100 Perm Mo 12

Posting Detail Information

Posting Number F053P Open Date 02/26/2024 Close Date 03/25/2024 Desired Start Date 05/01/2024 Open Until Filled No Special Instructions to Applicants

• Individuals with disabilities requiring reasonable accommodations in the application, testing or interviewing process must contact the Human Resources Office.

• All travel and interview expenses are the responsibility of the candidate.

• FRCCD reserves the right to cancel, revise or re-announce this position. All grant/categorical funded positions are contingent upon continued funding.

Supplemental Questions