Program Specialist, NM Programs

Program Specialist

Requisition ID req29883 Working Title Program Specialist, NM Programs Position Grade 12 Position Summary

Best Consideration date extended to 6/27

The University of New Mexico's Project ECHO has an exciting opportunity for a Program Specialist to join our New Mexico Programs Team!

The Specialist will play an integral role in the development and implementation of community-informed programming to support New Mexican providers and improve access to best practice care for underserved populations worldwide.

As a successful Program Specialist, you will play an active role in working directly with the New Mexico team members to maintain the quality and effectiveness of ECHO Initiatives. Additional responsibilities include:

• Overseeing all second-tier day-to-day operations of current or developing ECHO programs.

• Maintaining organization of all document storage sites (e.g., Box, P:drive).

• Coordinating logistics and administrative components of up to eight ECHO sessions per week and facilitating information flow between the ECHO hub, ECHO internal team (JAO, IT Digital Librarian), and ECHO participants.

• Monitoring and evaluating the quality of outputs from ECHO program goals, ensuring they align with objectives and contribute to continuous improvement.

• Designing, refining, and ensuring branding on outreach activities, marketing strategies, communication materials, and tools for a variety of ECHO programs and special projects. Coordinating communication and marketing with stakeholders, using approved ECHO guidelines.

• Monitoring, evaluating, and communicating the impact of assigned ECHO programs, contributing to the preparation of special ECHO program reports and summaries to track progress and outcomes.

• Acting as the primary point of contact for daily programmatic issues with both external and internal stakeholders, addressing inquiries and facilitating communication as required.

• Supervising the direct work of personnel assigned, including coaching and performance management, training; building trust, common purpose, shared consciousness via on-boarding.

Project ECHO is unique and innovative center based within a vibrant academic community at the University of New Mexico Health Sciences Center. Our mission is to democratize implementation of best practices with a goal of helping 1 billion people lead better lives by 2025. We are looking for mission-driven high performers who share similar values to join our team and help us achieve this goal.

Project ECHO is committed to democratizing implementation of best practices in healthcare, education and other areas where first mile professionals need support. We do this by training universities, nonprofits, and dedicated individuals on facilitation skills and how to set up robust virtual communities of practice to be able to scale their own expertise and missions to the benefit of their local communities. Over the past 20 years, Project ECHO and our partners have trained more than 1,000 partners who make up our global network of Universities, ministries of health, and NGOs around the world. Examples of programs we and others run include infectious disease control (Hepatitis C, HIV), mental health and addiction treatment, literacy, math, climate mitigation and many more.

Project ECHO is funded in part by philanthropic grants and gifts from organizations such as the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood Johnson Foundation and the US Government. Additionally, for programming benefitting New Mexico we receive support from the NM Legislature, the New Mexico Human Services Department and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization and inclusive place to work. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values. In addition, Project ECHO was named one of Albuquerque's Top Three Best Places to Work in 2023. This award recognizes organizations of all sizes with exceptional climates, team atmospheres, benefits, and employee engagement. For more information and a brief overview of benefits available please visit Project ECHO Newsroom.

We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

• If located at the UNM Children's Campus, successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department (CYFD) fingerprint background check, and a continued successful status will be verified by periodic future background checks.

Minimum Qualifications

High school diploma or GED; at least 6 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Expertise in complex scheduling and program implementation

• Understanding of medical accreditation and certification requirements, preferably Joint Accreditation

• Knowledge and experience in accounting, purchasing, event planning and recruitment

• Skill in organizing resources and establishing priorities

• Knowledge of communication principles, media, and marketing techniques

• Exceptional verbal and written communication skills are preferred, as well as the ability to multi-task, plan, prioritize, and meet deadlines

• Demonstrated skills in multitasking, preparing reports, problem-solving, and analyzing program, university, and/or other program requirements

• Knowledge of or ability to quickly learn UNM institutional systems and procedures

• Knowledge of Microsoft Office, Adobe Acrobat, REDcap, Box, Salesforce, and Slack

• Ability to lead and manage other staff members and/or student employee

Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department Project ECHO (259B) Employment Type Staff Staff Type Term - Full-Time Term End Date 06/30/2025 Status Exempt Pay Monthly: $3589.73 - $5040.53 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 6/27/2024 Eligible for Remote Work Yes Eligible for Remote Work Statement Eligible for a hybrid schedule. Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please submit a current resume and a cover letter. On the resume, please indicate whether previous job listed were full-time or part-time positions. If part-time, please include amounts of hours worked each week. Please also include month and year for start and end dates for each job listed. Instructions for cover letter: please describe how you meet the preferred qualifications in the posting. Official transcripts, High School Diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.