Program Specialist IV

Program Specialist IV works under limited supervision of the Texas Immunization Registry IIS Data Analytics Team Manager. Assists in the business design, testing, development, and maintenance of secure computer applications.

Provides consultative and technical assistance, including application support, problem analysis and resolution, application testing, documentation, outreach, and customer training. Prepares reports, training guides, and other documentation. Duties are independently performed with moderate latitude for the use of initiative and independent judgment. Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(40%) Collects and analyzes business needs of a program or project. Gathers and evaluates data through task analysis, review of business processes, surveys, workshops, and other methods.

Reviews, analyzes, and evaluates technical systems to assess effectiveness and to formulate new or improved technical solutions. Analyzes user requirements, procedures, and problems to automate processes or to improve existing systems. Participates in multiple projects, adhering to the project timeline and deadlines.

(20%) Provides consultative and technical assistance including application support, problem analysis and resolution, application testing, documentation, and customer training. Translates customers' business needs into specific software application and operational requirements.

Interfaces with technical and support teams and provides suggestions to ensure the product developed will meet customer needs. Designs test scripts and test scenarios. Coordinates which staff members will test, validate, evaluate, and identify issues in services and software.

Manages change requests in order to meet deadlines. Delivers functional requirements. Oversees the training of agency staff prior to the implementation of new or revised technical systems and offers advice and guidance during the implementation period. Obtains customer sign-off of deliverables.

(20%) Serves as a liaison between program staff and technology/support teams. Interfaces effectively with customers to provide automated solutions to problems. Advises management of status and progress of projects and other tasks being conducted.

(10%) Prepares reports, training guides, and other documentation as requested by program staff and management. Prepares accurate and detailed requirement/functional specification documents and user interface guides.

Prepares preliminary analysis/design plans and user requirements. May facilitate and document user design sessions.

(5%) Promotes accomplishment of project and program goals through cooperative interaction and teamwork with supervisors, co-workers, and internal and external customers. Assists in maintaining the smooth operation of the program's functions.

(5%) Other duties may be assigned including, but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:

Knowledge of business process management.

Knowledge of test development tools.

Knowledge of immunization principles.

Skill in organization and project management.

Skill in conducting effective presentations.

Skill in effective listening.

Skill in responding to customer inquiries and handling difficult customers in a tactful manner.

Skill in training audiences with diverse backgrounds.

Ability to analyze business requirements, business design documents, and test processes.

Ability to understand system designs and specifications.

Ability to analyze data.

Ability to develop plans.

Ability to elicit business and technical requirements from customers.

Ability to interpret program needs and to assess system functionality for correlation between the two.

Ability to coordinate and solve complex problems.

Ability to handle multiple projects.

Ability to prioritize and plan assignments.

Ability to analyze systems and procedures and to explain abstract concepts in concrete terms.

Ability to interpret information.

Ability to understand and follow instructions.

Ability to effectively work both independently and with others and to establish and maintain effective working relationships.

Ability to express ideas clearly and concisely, both written and verbally, and to address audiences effectively.

Ability to provide consultative and technical support to customers.

Registration or Licensure Requirements:

N/A Initial Selection Criteria:

• Graduation from an accredited college or university preferred.

• Experience in project management skills is preferred.

• Experience communicating technical information to health professionals.

• Experience in developing reports/briefings.

• Experience in conducting data research and analysis.

Additional Information:

Note: Must be legally authorized to work in the U.S. without sponsorship.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. Applicants will be required to complete an in-basket exercise.

The full salary range may not be offered due to budget limitations. MOS Code:

OS,YN,YNS,611X,612X,641X,712X,OSS,8U000,16GX,60C0,63G0,86M0,86P0,88AD

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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