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Program Specialist I-Ii-Iii (Visitor Center And Volunteer Coordinator)

Expired Job

Texas Parks And Wildlife Department Austin , TX 78719

Posted 4 months ago

General Description

Under the direction of the Facility Director, the position oversees the daily operations and activities of a fish hatchery Visitor's Center and Volunteer programs. Responsible for public relations, marketing, social media and general operations of the Visitor Center including managing the facility volunteer program. Assists in identifying and developing strategies to attract and recruit a volunteer workforce that reflects the diversity of the communities and the visitors served. Work involves establishing goals and objectives; developing guidelines, procedures, and rules; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating program activities; and developing budget requests. Develops and monitors policies and procedures for volunteer involvement and plans, assigns, and supervises the work of facility volunteers. Responsible for planning, organizing, promoting, and evaluating special events and collaborates with the agency volunteer program manager and the Agency Volunteer Management Committee on various aspects of volunteer management. Provides customer service support, oversees issuing licenses, assists team leader with special projects, volunteer supervision, recruitment and scheduling and performs additional duties as assigned. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

POSTING NUMBER: 19-00001 Qualification Guidelines

MINIMUM QUALIFICATIONS:

Education:

  • Graduation from an accredited college or university with a Bachelor's degree in Volunteer Management, Biology, Ecology, Fisheries, Business Administration, Park Recreation, Tourism, Public Affairs, Education or a closely related field with major course work in a field relevant to the assignment.

Experience:

  • Program Specialist I: No experience necessary;

  • Program Specialist II: Two years relevant experience in public fish aquarium management, volunteer supervision and oversight related visitor center programs;

  • Program Specialist III: Four years relevant experience in public fish aquarium management, volunteer supervision and oversight of related visitor center programs.

Licensure:

  • If driving is required, applicant must possess a valid State driver's license.

ACCEPTABLE SUBSTITUTIONS:

Experience:

  • Graduation from an accredited college or university with a Master's degree in Volunteer Management, Biology, Ecology, Fisheries, Business Administration, Park Recreation, Tourism, Public Affairs, Education or a closely related field with major course work in a field relevant to the assignment may substitute for one year of the required experience;

  • Graduation from an accredited college or university with a Ph.D. in Volunteer Management, Biology, Ecology, Fisheries, Business Administration, Park Recreation, Tourism, Public Affairs, Education or a closely related field with major course work in a field relevant to the assignment may substitute for two years of the required experience.

PREFERRED QUALIFICATIONS:

Experience:

  • Previous experience managing Visitor Center or Volunteer programs, activities or special events with an emphasis on youth outreach;

  • Previous experience managing a state agency Visitor Center or volunteer program.

Knowledge, Skills and Abilities

Program Specialist I-II:

  • Knowledge of all phases of visitor center administration and operations;

  • Knowledge of marine aquarium, fish hatchery methods, educational outreach programs, including preparing and conducting presentations;

  • Knowledge of management and conservation of natural resources and fisheries management methods;

  • Knowledge of Volunteer management and administration techniques and procedures

Program Specialist III:

  • Knowledge of Program Specialist II; PLUS:
  • Knowledge of event planning and Volunteer management principles;

Program Specialist I:

  • Skill in using MS Word, Excel and Outlook and PowerPoint;

  • Skill in the use of social media;

  • Skill in effective verbal and written communication;

  • Skill in preparing and making presentations;

  • Skill in problem-solving, organizing, multi-tasking, and prioritizing;

  • Skill in volunteer training and management;

  • Skill in public relations;

Program Specialist II:

  • Skill of Program Specialist Il PLUS:

  • Skill in providing quality customer service in a courteous and professional manner;

  • Skill in Visitor Center management and safety related issues;

  • Skill in effective public speaking;

  • Skill in developing, conducting interpretive and informational programs;

  • Skill in planning, coordinating and conducting special or large events;

  • Skill in supervising and managing Volunteers;

Program Specialist III:

  • Skill of Program Specialist II; PLUS:

  • Skill in conflict resolution and customer service procedures;

  • Skill in supervising the work of others including volunteers and those who may not be direct reports;

Program Specialist I:

  • Ability to work independently with little or no supervision;

  • Ability to plan, assign, train and supervised the work of others;

  • Ability to organize and manage multiple projects;

  • Ability to coordinate and conduct large outdoor events;

  • Ability to motivate, direct and develop staff and volunteers;

  • Ability to work with close attention to detail;

  • Ability to accurately handle cash and account for revenue collected;

  • Ability to perform manual labor including; lifting or materials and supplies up to 25 lbs.;

  • Ability to conduct work activities in accordance with TPWD safety program;

  • Ability to work under moderate supervision, with limited latitude for the use of initiative and independent judgment;

Program Specialist II:

  • Ability of Program Specialist I; PLUS:

  • Ability to manage a budget;

  • Ability to apply for and manage a grant;

  • Ability to prepare press releases, articles, special features and other collateral and interpretive materials;

  • Ability to develop positive working relationships with staff, volunteers and other professionals;

  • Ability to maintain flexibility, work with frequent interruptions and changing priorities;

  • Ability to treat customers in a courteous and professional manner while dealing with a large volume of people;

  • Ability to market and promote the facility and programs;

  • Ability to work under general supervision, with limited latitude for the use of initiative and independent judgment;

Program Specialist III:

  • Ability of Program Specialist II; PLUS

  • Ability to develop strategies and establish program objectives and goals that support the strategic plan;

  • Ability to gather, compile, correlate and analyze data to improve business operations;

  • Ability to work with minimum supervision and with close attention to detail;

  • Ability to develop beneficial relationships with the community, environmental organizations, volunteers and civic group;

  • Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Additional Information

WORKING CONDITIONS:

  • Required to work on holidays, alternate weekends and hours other than 8:00 am to 5:00 pm as necessary;

  • Required to work overtime as necessary;

  • Required to adjust to changing schedules;

  • Required to respond to emergencies and on-call situations;

  • Required to occasionally work outdoors;

  • Required to perform manual labor including, lifting supplies and materials up to 25 lbs.;

  • May be required to operate a State vehicle;

  • Required to travel 10% with possible overnight stays;

  • Non-smoking environment in State buildings and vehicles.

ADDITIONAL REQUIREMENTS:

In order to be considered for this position, the following information is required:

  • Submittal of a completed online application;

  • Work history experience MUST be completed in the online application;

  • A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable);

  • Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference.

NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.

Army 11, 13, 14, 15, 29, 35, 37, 88, 89, 92

Navy OS, YN, ANY CWO, LDO - LINE GENERAL

Coast Guard 205, 360, 0S, YN, 610, 040, 0SS

Marine Corps 02, 04, 05, 26, 65, 70, 72, 73

Air Force 8U, 16, 60, 86

http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf


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Program Specialist I-Ii-Iii (Visitor Center And Volunteer Coordinator)

Expired Job

Texas Parks And Wildlife Department