Program Specialist II - Delegate Unit Daytime Supervisor And Delegate Unit After Hours Supervisor

The Montgomery County Department of Health and Human Services' Office of Mental Health/Developmental Disabilities/Early Intervention (MH/DD/EI) is committed to promoting a vision of wellness, recovery, and resiliency by contracting for services to support the recovery journeys of its residents who experience mental health challenges.

The Delegate Unit Supervisor is responsible for supervision of Delegates and OSP personnel.  The Delegate Unit Supervisor collaborates with the Manager and Supervisors to develop processes and procedures for implementation of requirements listed in the MHPA and QA activities, for final approval by the Manager.  The Supervisor fields TA requests from system partners, including: law enforcement, first responders, crisis programs, and community hospitals.  The Supervisor follows up on incomplete 302 packets and produces QA reports and preliminary analysis for use by the Manager.  The Supervisor may provide direct delegate services as required, approves back-up county funding requests, and provides consultation to the delegate on complex petition situations, elevating to the Manager as needed.  The Supervisor reports directly to the Manager, and performs other duties as assigned by the Manager, the Crisis & Diversion Director, the Deputy Administrator, and Administrator. The Supervisor may also engage in administrative duties as prescribed by the Manager. This posting is for two (2) positions (day and evening shifts).  The Day Supervisor works weekday day shift hours and the Afterhours Supervisor works weekday evening shift hours (exact hours to be determined on final schedule), and as part of professional development strategies may occasionally require meetings or trainings during weekends or evenings.

• Assist in implementation and oversight activities of the Mental Health Procedures Act and PA Code 5100 as directed by the Chief Mental Health Delegate;

• Responsible for oversight and supervision of Delegates;

• Establish meaningful lines of communication and consultation with system partners, including but not limited to: first responders, hospitals, community mental health providers, schools, and other County partners;

• In partnership with the Director, engage in data driven outreach and education to first responders, crisis providers, community members, community based hospitals, Emergency Departments, and other mental health providers;

• Provide supervision and professional development support to direct reports.

• Serve as lead for managing requests for TA from partners and producing QA reports;

• Travel to essential providers and work mobile from various locations;

• Engage in case review with Manager and specified Delegate Staff;

• Ad hoc reports as needed;

• Other duties as delegated.

To perform this job successfully, an individual must be able to perform each essential and specialized duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree; Master's preferred;

• 5 years of professional experience in the field of mental health;

• Knowledge of the Mental Health Procedures Act, MH/DD Act, PA Code 5100, and relevant bulletins and case proceedings;

• Knowledge of modern basic principles and practices of management and supervision;

• Knowledge of current social, economic and health problems and resources as it relates to mental health;

• Knowledge of the structure, organization and methods of public and private mental health agencies and institutions.

• Knowledge of basic principles and methods in working with adults and children with mental health challenges;

• Knowledge of basic principles and methods in working with adults and children with criminal justice involvement;

• Knowledge of basic principles and methods to collect, review, analyze data.

• Ability to analyze and evaluate mental health program plans and operations.

• Ability to develop and coordinate mental health program plans;                                

• Ability to provide leadership and establish and maintain working relationships with public and private agencies, community groups, federal state and county officials and agency staff;

• Ability to plan and direct work of professional staff;

• Ability to make clear and pertinent statements;

• Knowledge of basic computers skills including Outlook, Word, Excel, Power Point.

Preferred Skills

• Effective interpersonal, verbal & written communication skills;

• Negotiation/conflict resolution skills; 

• Organization & time management skill;

• Problem solving skills/techniques;

• Short & long range planning techniques;

• Ability to establish and maintain effective working relationships; 

• Excellent analytical and planning skills;

• Effective supervisory skills;

• Excellent presentation skills;

• Computer proficiency required for basic computer programs including but not limited to Microsoft Office, Word, Excel and Outlook.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; talk and hear.? The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl.? The employee must occasionally lift and/or move up to 25 pounds.? Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.