Program Specialist (Hybrid)

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

A responsible individual interested in helping administer federally mandated quality evaluations of unemployment insurance determinations. You are a self-starting, motivated, collaborative problem solver who understands the value of quality assurance work in state government.

WHAT YOU WILL DO:

The Program Specialist III performs complex (journey-level) consultative services and technical assistance work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

• Support Benefits Accuracy Measurement (BAM) operations within the Statistical Sampling department.

• Prepare BAM case files on a weekly basis by capturing screens from a TWC's mainframe and external websites as well

as operating Excel macros.

• Generate correspondance, creates mail merges, and mails letters from TWC Main Office two days per week.

• Track status of all BAM cases in Microsoft Excel.

• Responsible for general departmental and logistical support within the Statistical Sampling department which can include

scanning mail, work orders, purchase orders.

• Perform BAM auditing functions when requested.

• Perform additional duties as assigned.

YOU QUALIFY WITH:

• Graduation from an accredited four-year college or university plus one year of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency.

• One year of full-time experience may be substituted for each year (30 semester hours) of education.

• Experience and education may be substituted for one another.

YOU ARE A GREAT FIT WITH:

• Experience using the Unemployment Insurance Benefits Mainframe

• Experience with Microsoft Excel

YOU GAIN:

• A Family Friendly Certified Workplace.

• Competitive starting salary: $3,770 - $4,200.00/month

• Defined Retirement Benefit Plan

• Optional 401(k) and 457 accounts

• Medical Insurance

• Paid time off, including time for vacation, sick and family care leave

• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

HOW TO APPLY:

• To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

• Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

• A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.