Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Program Specialist, Green Operations (Noresco)

Expired Job

United Technologies Corporation Pittsburgh , PA 15201

Posted 5 months ago

Job Description:

As one of the largest energy services companies in the U.S., NORESCO utilizes design-build and performance-based contracting vehicles to deliver energy and maintenance savings and significant infrastructure upgrades to existing facilities. NORESCO also provides build, own, operate and maintain (BOOM) services for central heating, cooling and power-generation systems. NORESCO's Sustainability Services group offers a full suite of sustainable design consulting services, including energy auditing, commissioning and retro-commissioning, energy & daylighting analysis, LEED certification consulting, and sustainability master planning.

What makes NORESCO unique is our ability to engineer and implement turnkey energy solutions that meet each customer's individual needs. At NORESCO, we pride ourselves on the excellent relationships we maintain with our customers. We earn their trust and respect through listening and timely response to their needs and concerns. These relationships, along with pursuing and hiring the best people, are truly why NORESCO is a leader in the energy industry.

NORESCO is part of UTC Climate, Controls & Security, a unit of United Technologies Corporation. We offer competitive compensation and benefits packages.

Program Specialist:

The Green Operations Program Specialist optimizes NORESCO's offerings and delivers custom programs aimed at enhancing customer satisfaction within our energy efficiency projects. This creative and adaptive thinking Specialist will assist a small team in developing and delivering energy awareness-communications, and marketing programs, including Energy Conservation Through Behavior Change and other customized Green Operations (GO) solutions, including Customer Care (CC) duties. The Specialist responsibilities include, but are not limited to, the following:

  • Develop and deliver on-site awareness-communication, curriculum enhancement, and behavior change programs for clients in multiple verticals.

  • Prepare written proposals for prospective clients.

  • Conduct customer interviews and administer surveys, including Human Behavior Energy AuditSM surveys and compile, analyze, and report survey results.

  • Assist with development & design of new offerings related to organizational energy conservation.

  • Assist with review and of all GO/CC customer service deliverables.

  • Prepare and deliver customer presentations both one-on-one and as a member of a project team.

  • Assist with NORESCO and client promotional and marketing activities.

  • Conduct periodic project performance reviews to assess customer satisfaction level with NORESCO construction, M&V, O&M, and GO activities. Communicate results to other departments.

  • Coordinate the activities of NORESCO departments to provide timely troubleshooting and a clear and unified response and resolution of customer service issues.

  • Record vital information about customer interactions within the Customer Relationship Management system.

  • Maintain a high level of customer satisfaction that results in excellent customer references and positions NORESCO to earn repeat business from existing customers.

Your Role at NORESCO

At NORESCO, the Program Specialist plays a vital customer service role while also developing and delivering customized awareness-communication programs that enhance the energy and water efficiency project and promote enduring customer relationships. Specialists help customers by understanding their needs, both before and after project implementation, and acquiring a broad understanding of all aspects of NORESCO's business. The Specialist enhances the success of the project with people-focused energy awareness and communications programs, promoting project understanding and adoption among customer stakeholders, and providing timely and equitable resolution to problems. Specialists must have the communication and business skills necessary to bridge the gap between internal and external decision makers, departments and building occupants. Specialists translate customer needs into action plans, achieve necessary buy-in, and then implement the program, assess program effectiveness, and modify for subsequent implementation. Specialists provide problem solving and creativity to ensure customer satisfaction while producing positive and lasting change in energy and water consuming behaviors among NORESCO's customers.

Employment Type

Full time


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Disaster Program Specialist (Pittsburgh PA)

American Red Cross

Posted Yesterday

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Job Description: As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the Red Cross, there is no such thing as a small disaster. In every single case it is the Red Cross' mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life. Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health. We are currently seeking a Disaster Program Specialist (Pittsburgh, PA) to work in our Pittsburgh, PA office. This position will work 8:30am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. Travel will also be involved up to 10% of the time. The Disaster Program Specialist (DPS) is responsible for either providing functional expertise to the Disaster Program Manager (DPM) and Volunteer Leadership at a territory or regional level, or, taking full cycle responsibility to provide service delivery programs within a subset of the Disaster Program Managers assigned geography and under the supervision and authority of the DPM. The DPS will accomplish this responsibility largely through the support, development and operational guidance of a team of trained volunteer leaders, volunteers and partners, as well as participate in the implementation and development of initiatives to increase Red Cross visibility through program/service delivery. These functions are performed under the direction of the Disaster Program Manager with technical support from the region and division. This position reports directly to the Disaster Program Manager and will work closely with, and receives technical guidance from program support functions at the regional level. The DPS may serve in capacity as Disaster Program Manager when the DPM is unavailable. Responsibilities ________________________________________ 1. Program Service Development & Support: Facilitates in and supports the development and implementation of strategies, initiatives, tools, plans, processes and procedures within a functional area, or oversees the full disaster cycle, through the development of volunteer leadership. Analyzes opportunities for improved program service and recommends to DPM for implementation. Functional areas may include: Mass Care, Client Casework, Health & Mental Health Services, Logistics, Information Management & Situational Awareness, Partnerships & Emergency Management, Workforce Development, Preparedness, General Volunteer Support & Engagement, or Home Fire Campaign. If providing full-cycle management, the DPS will manage the implementation of the disaster services program in an assigned geographic territory that is a sub-territory of the supervising DPM's jurisdiction. The DPS will accomplish this through the support, development and operational guidance of a team of trained volunteer leaders, volunteers, and partners that will stand ready to deliver the services of disaster preparedness, response, and recovery programs in the assigned sub-territory. Implements assigned programs or services to meet the programmatic goals of DCS within the region. This position operates as part of a regional Disaster Cycle Services team and may be called to support local preparation, response and recovery activities as well as maintaining government partnerships with assigned territory. Additionally, the DPS assists with a broader division and national network of disaster responders and will be asked to help with deployments and relief operation activity outside their immediate region. This may include physical deployment to impacted communities. 2. Volunteer Program Management, Engagement and Support: Engages and develops a primarily volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensures the development of Disaster Leadership Volunteers in each of the assigned program support functional areas of the disaster cycle in order to meet the needs of the assigned geography. 3. Local Planning, Training Development, Community Outreach: Develops and participates in local planning and exercises. Develops and conducts training, including exercises called by local partners Volunteer Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees (VOADs, EMAs and LEPCs). May evaluate and report effectiveness of program or service. Prepares recommendations for continuous improvement. Serves as the Red Cross thought leader as needed with local level with government and other agencies and organizations involved in disaster. Key representative of Red Cross in the community, interfacing with local officials and developing plans with community leaders. Ensures activities are in compliance with regional and national procedures and policies. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required. Qualifications ________________________________________ Education: Bachelor's degree or equivalent combination of education and experience. Experience: Minimum of 3-5 years' experience with social services or service/program delivery. Ability to coordinate staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem solving. Management Experience: Minimum of 6 months to one year supervisory experience preferred. Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to develop creative processes for continuous program or service improvements. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation. Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under "grey sky" requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity. All full time disaster employees must be willing and able to be deployed, as needed. Travel: May involve travel Other Requirements: Upon employment, must be able to learn and become proficient in: ARC programs and procedures Volunteer Management Financial Management Cultural Competency Emergency Management Practices Community Government Partnerships Supply chain and warehousing Disaster technical expertise Essential Functions/Physical Requirements ________________________________________ Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. American Red Cross Pittsburgh PA

Program Specialist, Green Operations (Noresco)

Expired Job

United Technologies Corporation