Program Specialist, Duke Quality Network

Duke University Durham , NC 27701

Posted 2 weeks ago

DIVISIONAL PURPOSE

To plan, coordinate and participate in establishing and managing specialized programs or projects that enable the Duke Quality Engagement (1) improve the care delivered in the community setting through DUHS affiliation consulting and education, (2) establish and operate affiliated clinical programs with community providers which generate income for Duke, and positions Duke as the preferred resource for quality oversight and branding

JOB SUMMARY

The Program Specialist position involves responsibilities for supporting the development and management and operations oversight of affiliated quality programs, including CME and CE, and research activities. This involves supporting the development of new affiliated quality oversight programs (such as the Duke LifePoint initiative), establishing quality oversight programs for external programs (to serve as protection of the Duke brand), and to assure all contractual obligations are fulfilled internally and externally.

The Duke Quality Network Program Specialist interacts with various leadership and quality entities for distinct purposes and with varying levels of frequency:

  • Duke University Health System

  • Duke Patient Safety Center

  • Duke Performance Services

  • Duke PDC/CPDC

  • Duke LifePoint

General Description of the Work Performed:

  • Plan, coordinate and administer activities including workshops, short educational courses, seminars by coordinating all program logistics and maintain timelines and schedules for key members and elements of the program

Duties and Responsibilities:

  • Provide administrative assistance within assigned program areas to support the achievement of program objectives

  • Coordinate and/or participate in meetings with team members to determine objectives of the program. Manage a challenging calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.

  • Partner with other internal and external program staff on an ongoing basis to coordinate multiple demanding calendars, while ensuring that critical meetings are scheduled, and business objectives are met.

  • Compose, proofread or edit formal correspondence, memoranda, and reports for internal or external circulations. Compile attachments and corresponding material. Employing high attention to detail, review outgoing material for completeness and accuracy.

  • Maintain liaison with appropriate staff at hospitals in the DQN and the offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.

  • Advise Senior Patient Safety Officer of program/project status, ability to make suggestions for improvement or solution should a problem arise.

  • Coordinate and administer activities of the DQN to include developing, implementing, and supervising related procedures, processes, services and systems and make adjustment to processes to enhance program efficiency

  • Assist in the preparation of budgets and monitor, verify and reconcile expenditure of budgeted funds as appropriate

  • Develop, plan, coordinate and implement activities including, but not limited to, seminars, conferences, workshops, short courses, public events and other related programs

  • Coordinate and/or participate in preparations for presentations to DQN Hospitals and DQN Committee meetings, including arranging appropriate technology for web presentations

  • Prepare and supervise the production of brochures, bulletins, newsletters and other promotional materials and/or publications that describe program goals, designing ads and fliers, and responding to inquiries.

Knowledge/Skills/Abilities:

  • Budget projections

  • Analyze trends

  • Interviewing skills

  • Accounting/bookkeeping

  • Duke payroll system

  • Duke accounting system

  • Meeting management and coordination

  • Event planning

  • Time management and prioritization

  • Office procedures

  • Document sharing

  • Microsoft Office

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education/Experience

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production -OR- Two years of post secondary education with three years of experience in program administration or event production. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

N/A


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Program Specialist, Duke Quality Network

Duke University