Program Specialist

Summary

The incumbent serves as in a developmental capacity at the lower grade level (GS-9). Serves as Facility PCMM Coordinator maintaining and continuously monitoring primary care panel sizes for each of the PACT Teams, adjusting panel sizes monthly using the calculated percentage of time each provider spends in primary care. Serves as Contracting Officer Representative (COR) for community-based outpatient clinics. Provides program oversight for the (CBOC's) in conjunction with Primary Care.

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Overview

• Accepting applications

• Open & closing dates

06/17/2024 to 07/05/2024

• Salary

$60,515 - $78,669 per year

• Pay scale & grade

GS 9

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Location

1 vacancy in the following location:

• Indianapolis, IN 1 vacancy

• Remote job

No

• Telework eligible

Yes-As determined by the agency policy. VA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

11

• Job family (Series)

0301 Miscellaneous Administration And Program

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBSR-12446622-24-CS

• Control number

796078700

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This announcement is open to o Open to Current, Permanent Employees of the Richard L. Roudebush VA Medical Center & Subsidiary CBOCs.

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Duties

Duties and responsibilities include, but are not limited to:

• Maintains and continuously monitors primary care panel sizes for each of the providers within primary care. He/she adjusts maximum panel sizes on a monthly basis using the calculated percentage of time each provider spends in primary care.

• Routinely compiles and compares local data from VISTA on primary care statistics with national data in KLF to ensure accuracy of information. Any discrepancies are noted, analyzed and action plans for correction are developed and submitted to the primary Care Operations committee through the Chief of Primary Care.

• Responsible for determining those patients who have not been seen by their primary care provider within the last two years and do not have a future appointment.

• Responsible for reviewing the inactive lists to insure that scheduling mandates have been met. The information is also provided to the PCMM coordinator so that new assignments can be made for those providers who have not reached their maximum panel size.

• An integral part of the primary care clinic cancellation process. He/she verifies for each primary care clinic cancellation request that there is an employee in the VISTA system, if appropriate. Reports are prepared by the incumbent on a monthly basis outlining number of clinic cancellations by provider and number of patients affected by the cancellation.

• Coordinates and gathers data for the annual summaries of performance.

• Generate quarterly clinical reminders data for each provider. Also, monthly clinical guidelines data by clinic. Generate queries on specific clinical guideline data as needed.

• Monitor weekly data on unsigned progress notes. Data will be provided to the individual providers as a performance monitor with encouragement to reduce delinquent notes.

• Monitor monthly productivity measures by provider. This data requires review of individual scheduled and a clear understanding of the clinic scheduling process. This data also requires manual extraction of data from clinic schedules.

• Often called upon to prepare various type of information such as meeting minutes, correspondence, policies, procedures and medical center memoranda. Instrumental in assisting Chief, Primary Care with agenda, action items, etc for VISN conference calls, team meetings, provider meetings, etc.

• Participates in all aspects of the Quality Improvement Program, develops and assists with the development of process monitors, indicators, standards and measurable criteria. In conjunction with the Business Manager of Primary Care, incumbent establishes methods and reporting mechanisms to track the status of monitors and indicators as they apply to primary care.

• Assist with ensuring that courtesy and compassion is demonstrated to Veterans and their families, and accordingly is responsible for performance measures/customer services standards related to Primary Care patients.

• Assist with developing effective relationships with the interdisciplinary team and individual staff, administration, other services to facilitate the delivery of patient focused care.

• Exercises sound management practice and concepts to assure satisfactory program outcomes. Participate in analyzing VA directives and regulations and the impact on the various programs that encompass Primary Care Service.

• Constantly attuned to the performance measures and strive consistently to improve performance in the areas of patient satisfaction, access for care, and timeliness on day of appointment, due to the number of Customer Service Standards related to the Primary Care.

• Plans and develops training for employees, ensuring continuing in-service education and assessment of competency of employees and training needs in collaboration with professional clinical staff. Incumbent formulates and directs a formal training program to provide technically competent personnel to support the functions of the professional staff.

Work Schedule: Monday

• Friday; 7:30AM - 4:00PM

Telework: Ad-Hoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist/PD916710

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service.

• The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

• The full performance level of this position is GS11; candidate may be selected at the GS9 grade level only.

• Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

• Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provides day to day management oversight of all administrative work and program activities for the department. Evaluates administrative/clinical programs and issues. Acts as a liaison between the healthcare facility and it's leaders. Is an active participant on VISN level, medical center and Primary Care committees and teams. Performs analytical/evaluative work associated with program activities,

• OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph. D or equivalent doctoral degree, 3 full years of progressively higher level graduate education leading to such a degree,

• OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education.

• You will be rated on the following Competencies for this position:

• Attention to Detail

• Communications

• Creative Thinking

• Decision Making

• Financial Management

• Manages and Organizes Information

• Planning and Evaluating

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

• Physical Requirement: Work is generally performed in an office setting. A moderate amount of walking and standing is required when attending meetings and conferences, and in visiting other offices and buildings. The carrying of heavy load is required must state how many pounds of carrying is required).
• VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NOTE: You must include qualifying specialized experience employment periods in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time, must include # of hours worked per week).

AND, if you have held a Government position, that position's grade level MUST be listed on your resume; Failure to include all requirements in your resume will result in disqualification.

Please refer to USAJOBS Help Center

• What should I include in my federal resume? for additional information on resume requirements.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.