Program Specialist - Ctap Only

Summary

This announcement is only open to current displaced/surplus VA employees who have special priority selection rights under CTAP.

This position is in the Health Resource Center (HRC), Help Desk section (HD) of VHA Member Services (MS). The purpose of this position is to provide admin and tech support to the HD Deputy Associate Director by performing various analytical, liaison, and coordination duties that are related to the efficiency and effectiveness of programs that are supported by the HD.

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Overview

• Accepting applications

• Open & closing dates

07/03/2024 to 07/09/2024

• Salary

$59,966 - $77,955 per year

Salary range displayed is based on the GS "Rest of the U.S." pay scale and will be adjusted upon selection.

• Pay scale & grade

GS 9

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Locations

1 vacancy in the following locations:

• Topeka, KS

• Canandaigua, NY

• Waco, TX

• Remote job

No

• Telework eligible

Yes-Must reside within 50 miles of a Member Services location in the following cities: Topeka, Kansas; Canandaigua, New York; or Waco, Texas

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0301 Miscellaneous Administration And Program

• Supervisory status

No

• Security clearance

Not Required

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBZY-12470225-24-LMF

• Control number

798427800

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

Clarification from the agency

This position is open to Career Transition Assistance Plan (CTAP) applicants only.

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Duties

This position provides managerial support to the Help Desk manager and supervisors by serving as the focal point of coordination for vital administrative tasks and services which then allows the managers to focus on the Help Desk business line and workload management issues. The incumbent reports to the Deputy Associate Director of the Help Desk and is tasked with performing duties that are for the overall purpose of increasing the efficiency and effectiveness of internal administrative HD procedures as well as tracking and reporting on HD program data and trends.

Major duties and responsibilities include but not limited to:

• Applies knowledge of all the Help Desk programs and functions to research issues, compile information, analyze data, identify trends and patterns, and present the information in the most effective manner in reports using charts, graphs, tables, and other visual means.

• Supports managers and supervisors in making decisions about workload distribution and structure, operational support processes, organizational structures and staffing needs, performance standards, administrative trends and needed improvements, program trends and needs, technical support assistance, and areas of concern that need further attention.

• Serves as a liaison between the HRC HD and other HRC and/or MS program offices, MHV Coordinators and Patient Advocates, etc., at VAMCs and between the Help Desk Program Offices, such as MyHealtheVet, Beneficiary Travel, Access VA, eBenefits, the VA Mobile Apps, and other related areas, on providing information/data and responding to inquiries concerning system outages and issues, daily concerns and trends, communication issues, and other administrative issues that may arise.

• Responsible for managing the IRIS email portal and serves as main point of contact for system outages and other technical issues.

• Coordinates administrative tasks associated with new hire on boarding, such as welcome emails, computer and systems access, scheduling training, etc.

• Responsible for the suspense and control action of all approved recurring reports or other scheduled reports such as staffing, accessions, HRC Committee Help Desk presentation slides, Congressional and Issue briefs, records management data etc.

• Participates in a wide variety of specialized projects designed to improve the overall effectiveness and efficiency of administrative program functions as requested.

Work Schedule: Monday

• Friday, 8-hour shift between 7:00am to 4:30pm CST.

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Must reside within 50 miles of a Member Services location in the following cities: Topeka, Kansas; Canandaigua, New York; or Waco, Texas

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist

• CTAP only/PD077810

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2024.

Grade Requirement: For a CTAP only posting you must currently be in GS-09 position or higher. The grade may be in any occupation, but must be in the Federal service. An SF-50 that shows your grade eligibility must be submitted with your application materials.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Responds to inquiries concerning system outages and issues, daily concerns and trends, communication issues, and other administrative issues that may arise.

• Plans, organizes, and coordinates with senior staff and line management personnel, conducting various phases of the project.

• Gathers information, identifies, and analyzes issues, making recommendations to the supervisor concerning effectiveness and efficiency of work operations pertaining to administrative support activities.

• Applies knowledge of all programs and functions to research issues, compile information, analyze data, identify trends and patterns, and present the information in the most effective manner in reports using charts, graphs, tables, and other visual means.

• Researches and provides answers concerning the application of established policies, management processes, and program requirements and procedures.

• Analyzes resolution progress, trends, patterns, and issues noted from observations and reports and provides recommendations to the supervisor and managers.

• Applies program knowledge of business lines to resolve most administrative program issues independently.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related, in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. TRANSCRIPTS REQUIRED

OR

Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The computed percentage of the requirements must be at least 100%. TRANSCRIPTS REQUIRED

You will be rated on the following Competencies for this position:

• Attention to Detail

• Customer Service

• Decision Making

• Knowledge Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.