Program Specialist 2

The duty station for this position is in King County, therefore the incumbent will receive 5% premium pay in addition to the salary listed above.

The Opportunity:

The Washington State Criminal Justice Training Commission (WSCJTC) is seeking a customer service minded professional, with excellent verbal and written communication skills to serve as a Program Specialist 2 with the Certification Operations Division. This position will provide administrative program support for the Certification Bureau, Certification Operations Division, the community, and the criminal justice stakeholders we serve. If you have the required experience listed below, along with the ability to maintain strict confidentiality and use sound judgment, we encourage you to apply!

The Benefits:

WSCJTC offers outstanding healthcare benefits, choice of state retirement programs including a defined benefit pension plan, advancement opportunities, and flexible/compressed work schedules.

At the WSCJTC, we value the importance of creating an environment in which all employees feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.Duties assigned to this position include (but are not limited to):

• Monitor all forms of incoming documentation and correspondence. 
• Ensure emails are reviewed, responded to, and processed timely and accurately. 
• Process all certification documents and forms received through Acadis, Kaseware, and email. Work with stakeholders for any necessary revisions and process guidance.
• Receive, log, and maintain records in accordance with the public records act, state and agency specific retention schedules, policy and standard operating procedures, and best practices. 
• Communicate with stakeholders on statute requirements, processes, and status updates. 
• Create and maintain division and case files as required, utilizing Kaseware and Acadis programs, as well as WSCJTC internal storage requirements. 
• Track and follow-up with agencies on "open reports" for new information to provide to the Case Review Manager. 
• Work with the Operations Division Manager and State Auditor's Office for the implementation of compliance audits regarding Agency Reports.

Required Qualifications/Experience:

• High school diploma or GED equivalent. 
• Three (3) years of progressively responsible experience in administrative work -OR- formal education will substitute year-for-year for experience with emphasis on criminal justice, paralegal studies, communication, or political science. 
• Experience using Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, Publisher, and Adobe. 
• Must possess excellent verbal, written, presentation, and listening skills essential for decision making and problem solving. 
• Excellent customer service. 
• Understanding and knowledge of current law enforcement and social justice climate.
• Ability to multi-task, follow timelines and deadlines, show initiative, and work independently and as a contributing professional member of a team. 
• Efficient use of work time, equipment, and resources. 
• Organized with strict attention to detail. 

Preferred/Desired Qualifications:

• Associate's degree with an emphasis on criminal justice, paralegal studies, communication, political science, or similar degree plan. 
• Knowledge of current under-served communities and local cultures. 
• Previous administrative experience within state or local government agencies.  

Supplemental Information: 

How to Apply:

Applications for this recruitment will be accepted electronically through NeoGov. Simply click the green "Apply" button in the upper right-hand corner to get started.

Please attach the following to your online application:

• A chronological Resume outlining your experience to date.
• A Letter of Interest detailing your qualifications, and why you believe you are the best person for this role, and
• A minimum of three (3) professional references who can attest to your work performance, technical skills, knowledge base, and job-related competencies. 

We are looking for evidence in your application materials that you have the experience, skills, and abilities indicated in this job posting.  Qualified applicants whose responses most closely match the requirements of this position may be invited to an interview.  Carefully review your application before submitting.  All information may be verified, and documentation may be required.

The initial screening will be solely based on the contents and completeness of the application materials submitted.

Applications from this posting may be used for up to 60 days to fill additional vacancies.

Veteran's Preference

Applicants who meet the required qualifications for the position and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

We thank you and are grateful for your service!

Contact Us:

If you have questions, contact Human Resources at humanresources@cjtc.wa.gov. 

WSCJTC is an equal opportunity employer. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed recruiter. WSCJTC does not use the E-Verify system. For more information, please visit https://www.uscis.gov/.