Program Specialist 2 - International Programs Housing

Position Summary

Reviewing next applications on June 3

5% King County Premium Pay will be added on top of the posted salary

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

PURPOSE OF POSITION:

Under general supervision, this position has decision making authority and oversight for the day-to-day program activities related to international student homestay placements, onboarding new international students living in Campus Corner Apartments (CCA), maintaining current host family relationships, and supporting the recruitment of new host families.

This position will need to share information with, and balance sometimes competing needs from, a variety of stakeholders including students, host families, other International Programs (IP) staff, CCA management, and other college departments. This position will regularly plan and conduct public orientations and trainings, both virtually and in-person.

Position Responsibilities

Student Housing Placement and Host Family Coordination

• Coordinate all matters related to homestay (host family) and housing (CCA) placements for international students.

• Conduct orientation and training for new and prospective host families.

• Recruit, screen and approve potential host families including conducting in-home interviews and state criminal background checks.

• Manage and maintain stored information for host families, students, and CCA placements.

• Maintain host family relationships via regular check-ins and periodic activities.

International Student Arrival and Housing

• Organize and execute all quarterly new student arrivals for all international housing students living homestay and CCA.

• Coordinate airport arrival services and host families for arrival assignments.

• Conduct new arrival orientation for all homestay students and collaborate with CCA staff to provide orientation for international students living in CCA.

Customer Services and Operations

• Provide information and technical assistance to host families, students, other Green River departments, and outside entities regarding services offered, policy and procedure, and eligibility.

• Maintain a caseload of 16-year-old students.

• Provide front line response to concerns of all students in international housing. Connects students to resources and escalates situations of concern as needed.

• Collaborate with the Director of International Housing to implement policies and procedures directly related to student housing and family placement.

• Utilize and understand the database and customer management system, currently Salesforce Lightning.

• Provide excellent, responsive customer service face-to-face or via video, phone or email communication.

• Manage workload in a steady manner within a regular cycle including predictable periods of high demand at the beginning and end of each quarter.

• Perform other duties and/or special projects as assigned related to international student housing

Qualifications

MINIMUM QUALIFICATIONS:

• Associate degree in related field or equivalent education/experience or a combination of relevant education and experience.

• Ability to organize, schedule work and adhere to timelines

• Proficiency with current MS Office Suite

• Ability to create and facilitate PowerPoint presentations

• Professional experience with time management and multitasking numerous projects with frequent interruptions

• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic and ethnic backgrounds of community college students, faculty and staff

• Demonstrated ability to work independently or with others in a team effort

• Demonstrated ability to communicate effectively and tactfully (both verbally and in writing) with a wide variety of stakeholders, including non-Native English speakers at a variety of English skill levels.

PREFERRED QUALIFICATIONS:

• Experience working with international students

• Experience working in a higher education environment, especially at a public institution.

• Experience utilizing Salesforce Lightning or similar database

• Experience living or studying internationally or experience as a host family

WORKING CONDITIONS:

• Willingness and ability to frequently work evenings and weekends

• Willingness and ability to travel locally

• Ability to regularly lift 25 lbs, and occasionally up to 50 lbs

• Must have the ability to sit for prolonged periods of time at a desk/computer workstation

• Frequent repetitive arm, hand, and finger motions

• Frequent use of computer and exposure to terminal screen in performing work assignments

• Work in an open office setting with frequent interruptions

Supplemental Information

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:

• Valid Washington State driver's license

• Reliable transportation and automotive insurance

Required Training:

• Non-discrimination

• Ethics

• Child Abuse and Neglect

• Title IX

• Campus Safety Authority (CSA)

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. - 6 p.m. pacific time.

• A cover letter which specifically describes how you meet each QUALIFICATION

• Resume

• Supplemental Questions

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.)

At this time, Green River College does not offer H1B Visa.

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report- Green River College's Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 351-3350. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.

More than Just a Paycheck!

Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the Public Employee Benefit Board, and most classified staff members will participate in either WA state's PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:

Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.

01

Describe your experiences with diverse populations.

Required Question

Agency Green River College

Address 12401 SE 320th Street

Auburn, Washington, 98092

Website http://www.greenriver.edu/