Program Services Specialist - Psychiatry Center

Program Services Specialist - Psychiatry Center

Hiring Department: Psychiatry Center

Hiring Unit: University of Illinois Hospital & Health Sciences System (UI Health)

Location: Chicago, IL USA

Requisition ID: 1023919

Posting Close Date: 5/8/2024

Position Number: CF0649

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

UI Health is seeking a Program Services Specialist to join our Psychiatry Center team. This role will perform essential non-clinical referral functions in addition to scheduling using hospital system, verification of mental health benefits for new patients admitted into outpatient psychiatry clinic. This position must be able to communicate effectively both verbally and in writing.

Duties & Responsibilities:

• Recognizes psychiatric characteristics of a variety of age/background of psychiatric patients treated in order to assess the acuity and needs of potential patients and make scheduling recommendations based on patient telephone encounter.

• Schedules incoming patients/callers into the most appropriate psychiatric specialty clinics.

• Maintains working knowledge of various services and service providers in the Department of Psychiatry, and outside referrals, in order to accurately schedule new patients.

• Identify psychiatric crisis calls and connect with licensed clinician/refer out to outside resources Manages various forms of communication (phone, email, fax, patient notes), with working knowledge of EPIC and documenting the patient encounter in the hospital Electronic Medical Record.

• Respond to complex inquiries related to scope of services available, policies, and procedures for new patients seeking initial appointment. Informs clinic manager of problems related to physician appointment coverage, over booking, patient complaints, etc.

• Documents the disposition of internal hospital referrals, in Epic, in order to communicate effectively across referring disciplines and internal clinics.

• Maintains working knowledge of various health insurance plans and provide insurance verification and clearance for initial appointments scheduled in department to help ensure accuracy in billing.

• Obtains medical information from other agencies/physicians prior to clinical visit.

• Schedules and reschedules appointments, informing patients of anticipated delays, changes in physician, expected length of visit, etc. Helps maintain internal referral lists and schedule patients into clinic openings when availability permits.

• Other duties as assigned

Minimum Qualifications Required:

• Any one or combination totaling three (3) years (36 months) from the categories below:

A. Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision.

2.Demonstrated experience providing intake coordination services to appropriately assess the needs of psychiatric patients and/or patients in crisis and then schedule with the appropriate medical practice area for treatment.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation