Program Services Manager - Yafr 063

Supervises and evaluates the multidisciplinary team in conjunction with appropriate psychiatric support to ensure service excellence and courteous, helpful, and respectful services to consumers

Functions as a practicing clinician on the team as needed and must be strongly partnered with County partners

Coordinates and schedules services rendered by the staff

Performs all fiscal management/accounting functions of the facility/program as assigned

Maintains current records, logs and statistical reports for program

Direct the day-to-day clinical operations of the program including scheduling staff work hours to assure appropriate coverage for day and evening and on-call hours

Lead the daily organizational staff meetings and recovery planning meetings

Continuously evaluate the status of consumers and do appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs

Direct and coordinate the admission process and treatment, rehabilitation, and support services of the program in coordination with the psychiatrist

Coordinate screening and intake processes develop and coordinate the initial assessment and initial treatment plan

Assign the most appropriate staff to the individual treatment team and provide clinical supervision of the development of the comprehensive assessment and the treatment plan for each individual

Direct and coordinate, for each individual, the comprehensive assessment of psychiatric history (e.g., onset, course and effect of illness, past treatment and responses, and risk behaviors), mental status, and diagnosis; physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living (e.g., self-care, living situation, nutrition, money management); and family structure and relationships

Participate in staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to work rules, regulations, and policies; develop and implement staff orientation and training; and manage student training.

Set up and maintain appropriate facility with all necessary equipment available

Develop and administer the program budget including line items to purchase necessary equipment. Understand the fiscal and reporting requirements of grants funding the program.

Develop resources and billing opportunities for program sustainability outside of grant funding.

Supervise medical records management assuring maintenance of the medical record in compliance with agency policies, Medicaid, and other third-party payment requirements; train staff on medical record requirements; regularly review individual assessments, treatment plans, and progress notes written by the staff; and supervise individual staff for medical records mastery.

Ensure data collection for the grants as written and contracted with county partners. Cooperate in the data reporting activities at the program, agency, county, state and federal levels

Carry out and document quality-assurance activities and reviews of use of program services

Develop and maintain program policies and procedures and revise as necessary

Initiate and maintain relationships, in coordination with other staff, with law-enforcement, courts, community control agencies and other human services agencies, and with informal community resources

Participate on community committees related to program plan, partnerships and grant requirements

Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services to consumers

Perform on-call supervisory back-up duty for crisis intervention and for staff supervision and consultation

Develop and deliver Restoration to Competency Services for individuals deemed incompetent to stand trial due to mental illness/co-occurring disorders in Lake and Sumter counties working closely with the Forensic Targeted Case Managers

Coordinate the provision of Crisis Intervention Team Training for law enforcement and first responders in counties of operation

Assist with Transportation as necessary

Participate consistently in all in-service training programs

Ability to successfully complete initial and annual Techniques for Effective Aggression Management (TEAM) physical restraint training and verbal de-escalation training as required for position requirements

The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance

The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers

Willingness to abide by the company's published rules and regulations

Any other duties as assigned by Leadership

KNOWLEDGE AND JOB SKILLS: Must have a clear understanding of the characteristics and problems of adults with severe and persistent mental illnesses and co-occurring disorders and be knowledgeable about the criminal justice system and the ACT model.

Demonstrates excellent verbal and written communication skills. Works collaboratively with internal and external partners. Displays excellent telephone and customer service skills.

PERSONAL QUALITIES: A pleasant and friendly manner is vital to satisfactory job performance.

Must display patience and understanding people with psychiatric disabilities and difficult customer service situations. Must be alert and vigilant at all times. Dependability and adaptability essential for this position. Must show initiative and be able to work autonomously.

SPECIAL FACTORS: Maintains a professional atmosphere.

Provides excellent customer service. Maintains good working relationship with center, as well as, facility staff and external agencies. Works with staff psychiatrist to coordinate pharmacological management.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

EDUCATION & EXPERIENCE:

Education:

Bachelor's degree in nursing, social work, sociology, psychology, counseling, or a related field required

Master's degree in nursing, social work, psychiatric rehabilitation, counseling or psychology, or is a psychiatrist preferred

Experience:

Minimum of five (5) years' experience with the severe and persistent mental illness population required

Minimum of one (1) year supervisory experience required

Must be Over the age of 21 required

Minimum of 5-years driving experience required

Possess a continuously valid US Driver's license for the past three years, from date of issue required

Safe Driving record required

Level II Background Clearance

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

CHECK OUT THESE GREAT BENEFITS!

• Health/Dental/Vision Insurance

• Short Term Disability

• Pension Plan

• 403(b)

• PTO over 4 weeks your 1st year!

• Flexible Work Schedules

• Shift and Weekend Differentials

• And More!

Quick Apply or through LifeStream's Website:

https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch

LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.