Program Secretary - Community Medication Assisted Recovery

• Acts as the front door and receptionist for the unit/facility, promoting positive relationships

• Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner

• Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility

• Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.

• Displays warmth, concern and respect for those seeking assistance

• Answers telephone timely, professionally, identifying unit, name, and title

• Establishes positive working relationships with other hospital departments and personnel

• Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care

• Communication with others is professional and respectful

• Alerts staff to walk-in assessments in a discreet and expedient manner

• Keeps reception area organized and neat

• Prioritizes and accurately channels incoming and outgoing information

• Utilizes Technology accurately and efficiently

• Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly

• Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies

• Enters and scans patient documents into EMR system

• Establishes and coordinates patient specimen drops within specialized laboratory software system, including setting up weekly drop lists, printing patient labels, and packaging specimens for UPS pickup

• Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports

• Monitors and modifies Assessment Schedule, reporting no-shows for future follow-up* Acts as a super-user for the EMR system, assisting coworkers as needed

• Registers, admits, discharges, and schedules patients using EMR system

• Understands and is knowledgeable of computer downtime procedures

• Enters, modifies, and corrects patient changes as appropriate

• Prints/copies materials for office staff as requested

• Proficiently operates and is able to trouble-shoot fax machine and printer

• Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit

• Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible

• Responds appropriately to unit emergencies and alerts

• File/scans reports from printer/fax

• Maintains flexibility and is able to adapt to rapidly changing environment and work volume

• Attends and participates in daily safety huddles

• Attends and participates in unit committees, staff meetings (i.e., unit secretary meetings, meetings with CEO, benefits committee meetings) * Submits work orders for repairs or cleaning of unit/facility as needed

• Adheres to Hand washing policy

• May act as backup to Office Coordinator for medical records requests

• May act as a backup to the Intake Coordinator for callers requesting services, filling out intake data sheets and passing the information on to the appropriate personnel

• Performs extra duties as requested

TrilliumPlace

To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.