Program Secretary - Crisis Response

• Acts as the front door and receptionist for the unit/facility, promoting positive relationships.

• Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner.

• Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility.

• Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.

• Displays warmth, concern and respect for those seeking assistance.

• Answers telephone timely, professionally, identifying unit, name, and title

• Establishes positive working relationships with other hospital departments and personnel.

• Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care.

• Communication with others is professional and respectful.

• Alerts staff to walk-in assessments in a discreet and expedient manner.

• Keeps reception area organized and neat.

• Prioritizes and accurately channels incoming and outgoing information

• Utilizes Technology accurately and efficiently.

• Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly.

• Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies

• Enters and scans patient documents into EMR system Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports

• Understands and is knowledgeable of computer downtime procedures.

• Enters, modifies, and corrects patient changes as appropriate.

• Prints/copies materials for office staff as requested.

• Proficiently operates and is able to trouble-shoot fax machine and printer.

• Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit.

• Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible.

• Responds appropriately to unit emergencies and alerts.

• File/scans reports from printer/fax,

• Maintains flexibility and is able to adapt to rapidly changing environment and work volume.

• Attends and participates in daily safety huddles.

• Attends and participates in unit committees, staff meetings.

• Submits work orders for repairs or cleaning of unit/facility as needed.

• Adheres to Infection Prevention & Safety policies.

• Performs extra duties as requested.

TrilliumPlace

To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.