Program Representative (Contract)

Special Instructions to Applicants

This is a 6-month Contract Appointment, with possibility of extension.

Department Summary

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity.

Position Summary

Under the direction of the Program Manager and/or the general direction of the Program Director, the Program Representative, assists with all aspects of the creation and implementation of various in person, online or hybrid courses, certificate programs, special events, and lectures.

The Program Representative is responsible for programming courses in UCLA Extension's Enrollment Management System, working with ITS and the web team to ensure quality control of courses on the public facing website, and overseeing courses syllabi/modules quality in the Learning Management System (Canvas). Duties may also include course research, creation, and implementation with the assistance of the Program Manager, instructor relationship management and assisting with the monitoring of academic quality of the courses. Additional responsibilities include drafting certificate review reports, compiling new certificate proposals, compiling instructor and campus course approval documents, generating instructor contracts, generating various reports, assisting Program Manager and/or Program Director in performing market research on potential new programs, contacting advisory board members and coordinating advisory board meetings, general customer service for students, instructor or staff inquiries, and other duties as assigned.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
  
  Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Ability to independently set priorities and organize workflows and proactively adjust deadlines where appropriate to deliver programs and achieve organizational goals; Ability to complete a variety of duties effectively under multiple deadlines, fluctuating workload, changing priorities and frequent interruptions. (Required)Communication skills sufficient to be assertive, courteous, objective, clear, and diplomatic under difficult circumstances with staff, students, and instructors; Ability to speak effectively on a one-to-one basis and in group settings, using appropriate vocabulary and grammar to obtain information, explain procedures, and make presentations. (Required)Ability to provide excellent internal and external customer service with attention to promptness and a focus on solutions; commitment to treating others with fairness, equality, dignity, and respect. (Required)Superior writing and editing skills using proper grammar to compose and edit correspondences, marketing materials, and reports in a clear and concise manner. (Required)Excellent interpersonal skills to ensure respectful, effective, and cooperative interaction with students, instructors, and other staff members and other persons of various social, cultural, economic, and education backgrounds. (Required)Demonstrated proficiency with emerging technology, including working knowledge of Outlook, Word, Excel, and PowerPoint to prepare correspondence, reports, spreadsheets and presentations; Knowledge of various applications such as Office 365, Box, Zoom, Modern Campus Destiny One, Salesforce, Zendesk, DocuSign, and Slack. (Required)Ability to maintain databases, spreadsheets, and websites with accuracy and thoroughness. (Required)Ability to make appropriate decisions when assisting with student or instructor requests, and discernment in determining when involvement is necessary by immediate Supervisor or Program Director; Good analytical skills to understand how business needs can be addressed through the design and delivery of continuing education programs; Working knowledge of conducting needs assessment for programs preferred. (Required)Math and budgetary skills sufficient to assist with monitoring program expenses and preparing course budgets and reports. (Required)Ability to handle confidential and sensitive matters with discretion, tact, anddiplomacy. (Required)Working knowledge of delivering public continuing educational programs and trends in the field. (Preferred)Ability to speak effectively on a one-to-one basis and in group settings, using appropriate vocabulary and grammar to obtain information, explain procedures, and make presentations. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree in related area and / or equivalent experience / training (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.Ability to work in-person in Westwood Village campus and the Downtown Los Angeles campus locations, as needed. (Required)5% Ability to travel to off-site locations to attend opening of classes, open houses, and other program related events.

Schedule

8:00 AM to 5:00 PM

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=TBD_1158