Program Quality Assurance Manager - Telework

General Dynamics Information Technology Falls Church , VA 22040

Posted 3 months ago

General Dynamics Information Technology (GDIT) is seeking highly motivated technical professionals who are eager to play a major role in IT transformation at Government agencies in the aviation and other transportation fields.

Ability to work anywhere in the USA, this is a telework position. Onsite support will be required as requested by customer.

The Program Quality Assurance Manager is responsible for overall quality management and support of quality surveillance initiatives on the program. The position requires strong knowledge and considerable hands-on experience with Information Technology Infrastructure Library (ITIL) processes, IT Operations Management (ITOM) as well as HDI procedures.

The Program Quality Assurance Manager:

  • Serves as the Quality Assurance SME and Lead for the program, analyzes the program's quality assurance needs/gaps and proactively recommends reasonable and cost effective mitigation strategies and solutions to ensure the customer's IT experience is continuously improved

  • Works with the customer, program team, service providers, vendors and other stakeholders to assure services and products delivered or integrated into the IT environment meet or exceed performance/compliance requirements

  • Develops and implements programs to ensure that all products and services meet company standards and customer requirements

  • Has a strong understanding of and ability to create value-add quality assurance processes and procedures to support an enterprise IT environment with multiple service providers and stakeholders

  • Develops, maintains and continuously updates processes/procedures to effectively review and assess program performance metrics, Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and other program documentation and artifacts

  • Supports SLA, OLA, SOP action item follow-ups as well as technical/program management reviews

  • Ability to quickly interpret performance metrics/threshold requirements as well as non-compliant items/situations, working with the program team to develop resolution steps

  • Administers problem management process including monitoring and reporting on problem resolution

  • Ensures adequate product testing prior to implementation

  • Initiates, leads and directs Continuous Service Improvement (CSI) initiatives across the program that promote process improvement, efficiency enhancements and pinpoints areas that should be improved

  • Supports quality surveillance activities/engagements

  • Develops and conducts quality-related training

  • Understands and interprets ISO 9000 requirements

  • Performs other tasks/projects as assigned

Education:

  1. Bachelors Degree in Engineering or a related technical discipline
  2. Masters degree preferred

Qualifications:

  1. 8 10 years of related quality assurance management experience on a large IT services contract
  2. Certification required: PMP or PgMP or DAWIA P/PM Level 3 or FAC P/PM Level III
  3. Certification desired: ITILv3 or HDI
  4. Demonstrated exceptional oral and written communication skills
  5. Strong analytical skills and ability to understand the step-by-step process required to develop and maintain quality service

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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Program Quality Assurance Manager - Telework

General Dynamics Information Technology