Program Professional - Tapfin Shared Services

Manpower Group Milwaukee , WI 53201

Posted 2 months ago

The TAPFIN Shared Services Program Professional is responsible for the comprehensive management and execution of all program level shared services functions. With minimum supervision, the program professional must understand work requirements, establish priorities, demonstrate situational awareness, solve problems, maximized efficiency and ultimately achieve mission accomplishment. The Program Professional must support a productive work environment that is safe and free of harassment and discrimination in addition to ensuring optimum customer satisfaction.

Execute Shared Services Functions

Major functions include:

  • Background Checks

  • Timesheet Reminders

  • Extension Notifications

  • Expense Processing

  • On/Off Boarding

  • Compliance Audits

  • Tool Support

  • Action Item Reminders

  • Shortlisting

  • SOW Creation

  • Miscellaneous Support

Coordination/Communication

  • Coordinate with and support the internal team

  • Extensively coordinate with operational program teams

  • Effectively communicate orally and in written form internally and externally

Decision Making/Issue Resolution

  • Proactively eliminate problems

  • Constantly evaluates problems and issue for prompt and accurate resolution

  • Escalate problems/Issues

Other Duties as Assigned

  • Bachelor's degree preferred or equivalent experience.

  • A minimum of three years combined operational experience in a managed service support or contingent workforce environment.

  • Supervisory experience is desired but not required.

  • Fundamental leadership ability, intermediate computer skills, basic VMS tool knowledge, excellent organization skill, interpersonal skill, verbal and written communication skill and the ability to deal effectively at the MSP operational program level.

  • Must be self- motivated and able to handle a myriad of tasks in a fast paced team environment.

  • Requires demonstrated awareness of customer service support and satisfaction imperatives.

ManpowerGroup is an EOE/AA/Vets/Disabled Employer

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Program Professional - Tapfin Shared Services

Manpower Group