Program & Policy Analyst - Behavioral Health Substance Use Treatment (Open & Promotional)

Description

NOTE: This recruitment schedule was amended on April 26, 2024 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

San Mateo County Health is seeking an experienced individual for the position of Program & Policy Analyst -Behavioral Health Substance Use Treatmentto, under general supervision, provide a variety of analytical and administrative services for assigned alcohol and other drug services unit; develop, monitor and evaluate treatment and prevention program performance and contract deliverables; administer substance use treatment programs and prevention partnerships; research and interpret federal, state and local regulations and requirements for treatment and prevention services; liaison to contracted providers; ensure compliance with grant and program regulations and procedures; and complete related work as required.

There is currently one vacancy in the Behavioral Health & Recovery Services (BHRS) Division, in the Alcohol and Other Drug (AOD) Unit located in Belmont. The Program & Policy Analyst will travel/drive throughout the County to meet with providers, attend meetings, and occasionally to represent the County at the State level. The position is a hybrid of remote and on-site work.

This Substance Use Treatment Program & Policy Analyst works closely with AOD Health Services Manager II and AOD Contract, Performance & Monitoring Team, and other key staff from BHRS such as Quality Management, Contracts, Management Information System and BHRS Health IT.

The Program & Policy Analyst duties include reviewing, interpreting, disseminating, and monitoring State policy initiatives, policy updates, compliance requirements, and performance monitoring to comply with all applicable standards. This work will involve the development of monitoring and compliance tools in support of Process Improvement Project (PIP) and quality improvement efforts; developing policies and procedures of internal documentation manual on the Drug Medi-Cal Organized Delivery System (DMC-ODS), CalAIM, and Substance Use Disorder (SUD) regulatory and monitoring requirements in the areas of access and availability of services, network adequacy, utilization review and utilization management, coordination of care, quality assurance and performance improvement, beneficiary rights and protection, SUD NX Avatar Electronic Health Record (EHR). Provides on-going support with AOD provider's directory, annual state and federal compliance audits and compliance monitoring activities and related reporting, Quality of Care External Quality Review, development of Substance Abuse Block Grant (SABG) and DMC site visit monitoring tool.

The Program & Policy Analyst assignment will also include monitoring DMC-ODS SUD treatment programs for Drug Medi-Cal certification and documentation requirements, as well as other statutory and regulatory requirements. Monitoring duties may include participating in the development of Request for Proposal (RFP) for substance used treatment services, develop, negotiate, monitor and amend contracts with community based SUD providers, analyze contractor access to care to assure timeliness and equitability, monitor treatment capacity, monitor, evaluate, and ensure AOD contractors compliance with performance goals and fiscal requirements including budget analysis, costs reports, quarterly budget monitoring and utilization reviews, annual site visits, and client chart audits. Investigate grievances, assure compliance with Cultural and Linguistic Access Standards (CLAS), utilize Corrective Action Plan (CAP) and monitor compliance of CAPs; and respond to state and federal audits with evidence of local compliance.

The ideal candidate is:

• Highly experienced in programmatic coordination for alcohol and other drug services.

• Skilled in contract negotiation, writing and monitoring.

• Highly organized and experienced in programmatic and administrative monitoring.

• Experienced with interpreting changing federal, state and local regulatory requirements and their impact on county compliance, standards, and policies.

• Experienced in the development and implementation of policies and procedures.

• Experienced in utilizing exceptional partnering skills, independent judgment, and informed decisions.

• Proficient in providing training and support to contracted partners and community partners, including the ability to articulate BHRS' Strategic Initiatives and interpret the implications for providers.

• Able to identify current trends and anticipate the future needs of providers and the community.

• Continuously participating in quality improvement efforts for programs and services.

• Experienced in making presentations and facilitating meetings with boards and other groups.

• Experienced in advancing diversity, equity, inclusion and belonging (DEIB).

• Able to establish and maintain effective working relationships with those encountered on the job.

Additionally,candidates must be highly organized with the ability to manage various details and projects;possessability to work in a team environment; demonstrate analytical capability and data analysis; and possess strong oral and written business communication skills.Proficiency in Microsoft Word and Excel preferred.

NOTE: The eligible list created from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Knowledge of:

• Principles and practices of the specific program area to which assigned, including any specialized technical knowledge.

• Principles and practices of program planning, implementation, coordination and evaluation.

• Relevant and applicable local, state and federal rules and regulations guiding the delivery of alcohol and drug treatment services, specifically Title 9 regulations and the Drug Medi-Cal Organized Delivery System (DMC-ODS) and County program policies and guidelines.

• Beneficiary rights and protections; network adequacy; service availability, access to care, EQRs and PIPs, evidence-based practices, and the issuance of Corrective Action Plans.

• Courts and criminal justice systems.

• Principles and practices of contract development, negotiation and monitoring.

• Principles and methods of community behavioral health services and recovery programs including current trends in education, research, treatment, prevention and related topics.

• Principles, practices and techniques of administrative and programmatic research, analysis and programming including an understanding of data analytics, data collection and reporting, data visualization and dashboard management.

• Community resources and public/private services and funding sources.

• Office administrative practices and procedures, including records management and the operation of standard office equipment, and computer systems.

• Electronic health record systems and state prevention data system, including how to navigate the system and provide basic troubleshooting for user errors.

Skill/Ability to:

• Monitor, analyze and evaluate program effectiveness.

• Develop and evaluate proposals and negotiate contracts and agreements.

• Develop, monitor and analyze budgets and program performance.

• Research, compile and analyze data, draw sound conclusions and prepare and present effective reports.

• Make related presentations at meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations.

• Analyze, interpret and apply various regulations and requirements.

• Develop and evaluate proposals and negotiate contracts and agreements.

• Plan, coordinate and implement administrative and programmatic research and analysis.

• Plan, coordinate and conduct special events and projects.

• Collaborate with partners and stakeholders and be politically astute in navigating sensitive situations.

• Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, community partners, public and others; and provide a high-level of customer service.

• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.

• Organize and prioritize tasks, deadlines and projects effectively and in a timely manner.

• Communicate effectively, both orally and in writing.

• Provide technical assistance to contractors in the use of electronic health records and data analytic tools; coach contractors on system issues.

• Exercise sound independent judgment within general policy and regulatory guidelines.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Behavioral Health and Recovery Services Analyst II: Bachelor's degree in public or business administration or a related field, and two years of professional level analytical, administrative or programmatic experience in a behavioral health services field.

Application/Examination

Open & Promotional. Anyone may apply.Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online.If you are currently on the County's website, you may click the"Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

~ TENTATIVE RECRUITMENT SCHEDULE ~

Final Filing Date: Continuous

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.The County seeks to hire, support, and retain employees who reflect our diverse community.We encourage applicants with diverse backgrounds and lived experiences to apply.Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels. We are proud to be an Equal Employment Opportunity Employer.

Talent Acquisition Contact: Yvonne Alvidrez (040524) Behavioral Health & Recovery Services Analyst II-G079)