Program Operations Specialist, Tas, Dnta (East)

Department Of The Treasury Albany , NY 12201

Posted 6 months ago

  • Duties

Help Duties Summary

The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

See "Additional Information" for Locations

Learn more about this agency

Responsibilities

WHAT DOES A PROGRAM OPERATIONS SPECIALIST DO? This position serves in an advanced developmental capacity for Taxpayer Advocate Services (TAS) Headquarters, assisting and participating in assignments to support TAS Headquarters' programs and initiatives. As a Program Operations Specialist you will evaluate effectiveness of assigned programs; identify and develop ways to resolve problems and cope with issues which directly affect program accomplishment; conducts program and project reviews based on "what if" situations. A Program Operations Specialist is also responsible for defining requirements, identifying and researching program areas, gathering and analyzing data, and preparing final reports.

As a Program Operations Specialist you will:

Grade 7-9 Duties

  • Coordinate internal administrative assignments.

  • Monitor activities to ensure timeliness, consistency and completeness.

  • Review responses, reports, and memoranda to develop consolidated responses on behalf of the organization.

  • Perform special studies and research projects or assignments, which require confidentiality and application of expertise and mature judgment.

  • Assess the need for and establish and/or adapt administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative procedures.

  • Keep the supervisor advised of developments and progress concerning problems and follow up with the responsible official to expedite necessary action and final settlement of the issues.

  • Personally review all important incoming and outgoing correspondence, coordinating routing and the control of notes and suggestions concerning the subject matter involved before referral to the supervisor.

  • Advice manager on required personnel actions, performs delegated duties as assigned, supports and manages multiple administrative processes.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - 1 to 5 nights per month

Supervisory status

No

Promotion Potential
12

  • Job family (Series)
    0301 Miscellaneous Administration And Program

Similar jobs

  • Managers, All Other

  • Managers, Training

  • Specialists, Training

  • Training Managers

  • Training Specialists

  • Requirements

Help Requirements Conditions of Employment

  • Refer to Other Information.

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National

  • IRS Employees with Career or Career Conditional Appointments

  • Qualifications

You must meet the following requirements by the closing date of this announcement.

GS-7 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: Experience coordinating Taxpayer Advocate Services (TAS) administrative assignments; monitoring activities to ensure timeliness, consistency and completeness; reviewing responses, reports and memoranda to develop consolidated responses. Experience with TAS functional program operations and processes. Experience with oral and written communication to create reports and present information.

OR

You may substitute education for specialized experience as follows: Superior Academic Achievement (SAA) - A Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the graduating class in the college, university, or major subdivision, or membership in a national scholastic honor society recognized by the Association of College Honor Societies.

OR

At least 1 academic year of graduate education in a field of study that demonstrates the knowledge, skills, and abilities necessary to perform the duties of this position. One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.

GS-9 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience planning and coordinating Taxpayer Advocate Services (TAS) administrative programs, projects or processes. Experience coordinating TAS administrative assignments; monitoring activities to ensure timeliness, consistency and completeness; reviewing responses, reports and memoranda to develop consolidated responses. Experience applying analytical techniques sufficient to perform routine analyses of data and recommend appropriate course of action. Experience with oral and written communication to create reports and present information.

OR

You may substitute education for specialized experience as follows: Two (2) full academic years of progressively higher level graduate education in any field of study from an accredited college or university.

OR

Master's or equivalent graduate degree in any field of study from an accredited college or university.

OR LL.B. OR J.D. if related.

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part- time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Education


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Research Specialist 2 Program Research Specialist Trainee Box Acs2331/40632

State Of New York

Posted 3 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Minimum Qualifications MINIMUM QUALIFICATIONS: Reassignment: One year of permanent competitive or 55b/c service as a Program Research Specialist 2. Eligible List Appointment to Program Research Specialist Trainee 1: Candidates must be reachable on the Civil Service eligible list for Program Research Specialist Trainee 1. If you are on the Civil Service eligible list for Program Research Specialist Trainee 1, you may receive a canvass letter. You must complete and return it as instructed on the letter. Eligible List Appointment to Program Research Specialist 2: Candidates must be reachable on the Civil Service eligible list for Program Research Specialist 2. If you are on the Civil Service eligible list for Program Research Specialist 2, you may receive a canvass letter. You must complete and return it as instructed on the letter. Section 70.1 Transfer to Program Research Specialist Trainee 1: Candidates must have one year of permanent competitive or 55b/c service as a Program Aide. Candidates must also possess nine credit hours of statistics, economics, econometrics, research methods, data analysis, or data modeling to qualify for transfer. Section 70.1 Transfer to Program Research Specialist 2: Candidates must have one year of permanent competitive or 55b/c service as an Assistant in Education Research. Section 70.4 Transfer to Program Research Specialist Trainee 1: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Program Research Specialist Trainee 1 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title salary grade 11 or higher AND have standing on the Program Research Specialist Trainee 1 eligible list AND possess a bachelor's degree or higher, including or supplemented by nine (undergraduate or graduate level) credit hours in statistics, economics, econometrics, research methods, data analysis, or data modeling. Section 70.4 Transfer to Program Research Specialist 2: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Program Research Specialist 2 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title salary grade 16 or higher AND have standing on the Program Research Specialist 2 eligible list AND possess a bachelor's degree or higher AND nine semester credit hours in statistics, economics, econometrics, research methods, data analysis, or data modeling AND two years of subsequent professional research experience in the collection and evaluation of quantitative data directed toward review and analysis of program operations. Section 52.6 Transfer to Program Research Specialist Trainee 1: Candidates must have one year of permanent competitive or 55b/c service in a qualifying title allocated at salary grade 11 or higher deemed eligible for transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. Section 52.6 Transfer to Program Research Specialist 2: Candidates must have one year of permanent competitive or 55b/c service in a qualifying title allocated at salary grade 16 or higher deemed eligible for transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. Duties Description The New York State Education Department's Office of Adult Career and Continuing Education Services (ACCES) is seeking candidates to fill a Program Research Specialist 2 position in the Data Unit. The Data Unit supports all ACCES offices, provides data and reports to meet federal reporting mandates, measures program performance and effectiveness, and supports policy and budgetary decisions. The Data Unit works closely with Information Technology Services staff in the development of new software for ACCES offices. Duties of this position include, but are not limited to, the following: * Analyze and interpret data pertaining to ACCES program and fiscal offices; * Select the appropriate methods to follow in analyzing and evaluating data, including considering the sources of data and the statistical tools to use to support ACCES initiatives; * Determine the kinds of information needed and the data sources and collection methods to follow in fulfilling data requests; * Evaluate various program areas including policy, procedure, legislation, objective, and cost effectiveness; * Identify actual or potential problem areas, trends, program accomplishments, and additional key factors in the program being studied; * Measure progress toward program objectives; * Evaluate the effectiveness of alternative or corrective actions being considered for implementation by the program area; and * Prepare tables, graphs, fact sheets, and written reports summarizing research results. Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment. Promotions and transfers may change appointees' negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of degree and credit hours will be required for all candidates at the time of interview. This position may be filled as a traineeship. The salary above applies to candidates appointed to Program Research Specialist 2, salary grade 18. The hiring rate for candidates appointed to Program Research Specialist Trainee 1 starts at $42,986 and for current NYS employees, is based on the candidate's salary at the time of hire. Candidates appointed at the trainee level will be required to successfully complete the traineeship in order to advance to the journey level title and salary. * Leads to a maximum salary of $71,980 based on annual performance advances. APPLICATION: Qualified candidates should send a letter of interest and resume by November 5, 2019 to accesjobs@nysed.gov (email submissions are preferred). You must include the Box number (ACS-2331/40632) of the position in the subject line of your email and cover letter to ensure receipt of your application. State Of New York Albany NY

Program Operations Specialist, Tas, Dnta (East)

Department Of The Treasury