Program Operations Specialist

Location: Los Angeles, CA

Compensation: $24.04 per hour, non exempt

Organizational Description

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.   

Program Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners and the Conrad N. Hilton Foundation. The goal of the FHSP is to secure quality affordable housing for DHS patients who are homeless. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including single-family homes, individual apartments, blocks of units or entire buildings. The Operations team supports the FHSP participant at every stage of the program. Beginning with the initial processing of their application, through unit move-in, tenancy, up until the client exits the unit.

In addition to the FHSP, the Operations Department supports the Homeless Prevention Unit Program (HPU) funded through DHS, which provides payment assistance to participants as a preventative measure to homelessness. The Department of Mental Health (DMH) Housing Assistance Program (HAP) also provides support to participants through the payment of rental assistance, move-in assistance, and utility deposit assistance. Lastly, the Operations Department functions as a fiscal intermediary for a multitude of contracts executed between various third parties and Brilliant Corners, on behalf of our funders.

Position Summary

The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Below is a brief overview of each of the teams in the Operations Department.

• Payments Team- This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
• HPU/Contracts and Grants Team-This team processes a variety of client related payment requests to support clients in retaining their housing a well as processing various invoices relating to our contracts. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
• Move-In Assistance Team – This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners.
• Applications & Closeout Team – This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and venders, and providing on-going reporting to partners.

Requirements

Professional Experience

• 1+ years’ experience in a non-profit setting preferred but not required

Knowledge, Skills and Ability

• Intacct software experience preferred but not required
• Salesforce/CRM software and/or database experience preferred but not required
• Intermediate-level familiarity with Microsoft Word and Excel required
• Strong communication skills with effective messaging and strong follow up
• Able to work in collaboration with team, internal and external departments as needed
• Data and metric drive, comfortable around numbers
• Process driven
• Strong attention to detail
• Ability to understand, retain and apply program policies to role

Core Competencies

Managing and measuring work- Sets clear objectives and measures; monitors processes, progress, and results through strong analytical and problem-solving skills to identify issues and solutions; Clearly assigns responsibility for tasks and decisions.  Designs feedback loops into work to regularly assess status; carefully reviews details at each stage to ensure accuracy and quality.

Action Oriented- Demonstrates enthusiasm in completing work and meeting deadlines; proactively anticipates potential issues and questions from collaborators; takes initiative to get ahead of challenges and keep work moving forward smoothly, even when faced with uncertainty or incomplete information.

Customer Focus- Dedicated to understanding and meeting the needs of internal and external stakeholders, participants, partners, and peers through a proactive, service-minded approach. Builds trust and respect in collaborative relationships through active listening, cultural sensitivity, and a deep commitment to understand the challenges and objectives of others; Leverages first-hand information to provide solutions that meet the unique needs of the individual. Provides responsive and empathetic support to address issues and inquiries. Continuously seeks feedback and insights to improve services in alignment with evolving customer needs and requirements.

Organizational Values

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.  

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.  

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. 

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. 

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.

Disclaimer: Brilliant Corners does not accept unsolicited assistance from search firms/employment agencies / third-party recruiters for any of its employment opportunities. Please, no phone calls or emails to any employee of Brilliant Corners about this opening. All resumes submitted by search firms/employment agencies / third-party recruiters to any employee at Brilliant Corners via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of Brilliant Corners; no fee will be paid in the event a candidate is hired by Brilliant Corners as a result of the unsolicited referral or through other means.

Benefits

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development 
• Wellness Resources 
• Hybrid Work