Program Manager-Relationship Management

Ascension Health Saint Louis , MO 63150

Posted 2 months ago

We Are Hiring

Program Manager

  • Office Operations

  • Full-Time, Days

  • Westport Center Drive

  • St Louis, MO

Why Join Ascension?

The Resource Group, a wholly-owned subsidiary of Ascension, is a business transformation services organization that specializes in non-payroll spend management. Through the Integrated Change Management Model, The Resource Group delivers value through change management, operations and logistics, sourcing and contracting, analytics, and continuous process improvement.

This model challenges the status quo by:

  • Developing an innovative new approach to contracting, where practicing caregivers from our Participants guide all decision-making, and products and services are contracted for based on attributes rather than brand preference

  • Standardizing and optimizing operations and logistics by closing warehouses, improving inventory management, and improving operational key performance indicators

  • Elevating resource and supply management from the basement to the boardroom by recruiting top talent from a multitude of industries beyond healthcare

From FY14 to FY18, The Resource Group has achieved an incremental annual saving of approximately $102M through Therapeutic Affinity Group initiatives. While these efforts will continue to be supported, we must also begin to identify additional clinical opportunities to support the Ascension Clinical Variation efforts that requires the delivery of $400M in savings.

This success enabled The Resource Group to expand outside of Ascension to serve all healthcare systems looking to decrease non-payroll expenses and increase operational efficiencies. Today, The Resource Group serves 2,500 locations including 160 acute care hospitals across 24 states and Washington D.C.

What You Will Do

As an Program Manager with The Resource Group, you will have the opportunity to manage and coordinate functions associated with organizing, implementing and meeting goals/guidelines.


  • Develops, Manages, coordinates, monitors, and evaluates programs and projects to achieve milestones/goals pertaining to participants accounts and the Chief Resource Officer community.

  • Coordinates activities and bi-directional communication between the system office and field.

  • Mitigates and resolves issues that jeopardize program success and develops solutions for long-term sustainment.

  • Facilitates processes and provides team performance feedback.

  • Establishes and deploys program and project management approaches that are essential to the success of The Resource Group by ensuring timely completion of goals, managing accountability, monitoring progress, and reporting progress to key stakeholders. Key programs include, but are not limited to, local savings (supply utilization and purchased services), customer experience, value delivery, and strategic projects.

  • Analyzes the current state of existing business processes and develop strategic plans to achieve improved future state that aligns with The Resource Group goals and objectives in partnership with solution leaders.

  • Maintains weekly metrics, completes root cause analyses, develop standards for processes and reporting, and manage program resources to achieve program deliverables.

  • Provides regular updates on schedule, key performance metrics, and key program initiatives.

  • Drives organizational efficiency through opportunity identification, solution development and deployment, and change management to reduce waste, improve efficiencies, and meet objectives.

  • Facilitates and coordinates activities to manage other solutions groups for key initiatives and projects through consensus building, mediation, project planning, and after action reviews.

  • Interacts with other Ascension organizations and departments as a representative for The Resource Group on efforts requiring program management, activity synchronization, and cross-organization strategy development.

  • Consults executive leadership on organizational improvements and provides awareness to leadership on program management and continuous improvement initiatives.

  • Provides thought leadership to the organization around program management, project management, continuous improvement, process documentation and improvement, knowledge management, collaboration, and solution development.

What You Will Need


  • Bachelor's degree required.

  • Master's degree preferred.

Work Experience:

  • Three to five years applicable experience demonstrating increasing responsibilities required.

  • Project and Program management experience within healthcare preferred.

  • Demonstrated experience in Six Sigma or Lean processes preferred.

  • Knowledge, understanding and experience in all elements of supply chain strategy and procurement.

  • Business transformation, process improvement, and analytical background preferred.

Equal Employment Opportunity

Ascension Health is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:"

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

Ascension Health participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)

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Program Manager-Relationship Management

Ascension Health