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The Program Manager, Epic/IT Internal Communications reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Leads the development of comprehensive internal communications plans for Epic and IT initiatives, working directly with the IT and Informatics leadership teams. Provides plan recommendations to the Director, Communications and obtains the necessary plan approvals. Works with Epic and IT to determine the key point person for each element in the plan and delivers on plan completion. Description
Acts as the teams Epic and IT communication advisor and content developer.
Develops internal communications campaigns for their system level initiatives, authors and edits articles, letters, presentations, emails, and other communications, and oversees design and presentation of materials to decision makers.
Develops deep understanding of communication plan construction and how elements fit together for maximum impact.
Holds quarterly plan reviews (as appropriate) with client partners in Epic/IT to discuss changes in objectives, strategies and/or tactics.
Advises on communications issues and shares best practices, if applicable.
Utilizes excellent project management capabilities.
Creates timelines for each tactic in the plan and manages them to ensure delivery.
Presents materials, as appropriate, to client partner for feedback, input and approvals.
Utilizes project management software to manage programs.
Monitors the effectiveness of communications tactics through various reports and dashboards.
EOE Minorities/Women/Disabled/Veterans. VEVRAA Federal Contractor. AA/EOE
7-10 years of communications experience developing and implementing actionable communications plans preferred.
Strong project management skills, including ability to scope and assess requirements in any given situation.
Seasoned client/stakeholder management skills, ensuring alignment among key decision makers before proceeding with a plan or campaign.
Outstanding team building and interpersonal skills, in complex team-oriented environments.
High energy professional with `can do attitude and a team spirit, combined with a great attention to detail and strong professionalism.
Experience in healthcare or IT.