Program Manager

General Job Information

Job Summary

This position is located in the Department of Employment Services (DOES), Office of Workforce Federal Programs. The Department of Employment Services (DOES) mission is to connect District residents, job seekers, and employers to opportunities and resources that empower fair, safe, effective working communities.

Duties and Repsonsibilities

Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program. Establishes and manages long- and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives.

Develops, implements, and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; assists in the identification, development, and implementation of departmental goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects. Receives and analyzes program reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes. Monitors the work of and coaches subordinates to improve performance; evaluates and advises on organization, methods, and procedures.

Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs while continuing to address major program priorities. Directs the identification of service gaps, problems and deficiencies, and the development of new program and service strategies to improve, refine, or broaden program areas in response to the needs of the agency and the community.

Develops plans and strategies to monitor and evaluate program efficiency and effectiveness based on established goals, outcomes, and benchmarks. Sets performance measures for program area. Analyzes program data and performance measures in relation to agency, local/state, and national objectives for the program area.

Tracks industry trends, local and regional program area issues, and District policy to ensure integration of program initiatives. Serves as a liaison between the agency and/or division, community agencies, citizen groups, developers, property managers, committees and commissions, federal, state and local agencies, authorities, and task forces concerning agency program needs, new programs, policies, and procedures, and to facilitate progress on specific projects. Communicates with the public and the media on programmatic and community issues; develops marketing strategies to promote program services.

Qualifications and Education

Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least one (1) year at the next lower grade level in the normal line of progression for the occupation in the organization.

Licenses and Certifications

None.

Work Environment

Work is in an office setting.

Other Significant Facts

Tour of Duty: Monday

• Friday; 8:30 a.m.

• 5:00 p.m.

Duration of Appointment: Management Supervisory Service (MSS), "At-Will". All positions and appointments in the Management Supervisory Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Pay Plan, Series and Grade: MS-0340-13

Promotion Potential: No known promotion potential

Collective Bargaining Unit: This position is not in a collective bargaining unit.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.