Program Manager - Warranties

Clyde New York , NY 10001

Posted 4 days ago

What's Clyde?

Clyde is an end-to-end product protection platform that is re-thinking the way retailers increase loyalty and drive revenue, and the way customers manage their purchases. We are tackling the $50B per year extended warranty market and becoming the de facto solution in the space by leveraging an intense focus on product, design, and customer experience. Clyde delivers product protection plans directly to consumers as they shop, owning the relationship from purchase to claim submission to resolution. We know that the relationship between retailers and their customers is far from over after checkout, so were building products to deliver value at every stage of this relationship.

As a Program Manager at Clyde, you'll oversee the success of our warranty programs across our client portfolio and channel partners. You will provide strategic guidance to internal teams in ways that promote the companys culture and exceeds our program goals for our clients. The ideal candidate will be an excellent leader and will have experience in managing complex projects to produce results in a timely manner. The Program Manager's goal is to ensure that all programs deliver the desirable outcome to our organization, and most importantly remarkable results for our clients.

What you'll do:

  • Formulate, organize and monitor inter-connected projects
  • Define scalable objectives and partner strategies
  • Coordinate cross-project activities
  • Develop and control deadlines, budgets and program activities
  • Assume responsibility for the program's internal & external stakeholders
  • Assess program performance and aim to maximize ROI
  • Resolve projects' higher scope issues

Requirements

This position is for you if...

  • You are looking to support programs and delivery of a product you can believe in, the market needs, and is the cutting edge solution in its space.
  • You are organized and analytical. You know your way around a spreadsheet and use facts to create your case.
  • You have a passion for helping others, no matter how tactical or strategic the need.
  • You thrive in a complex, competitive environment.
What we look for
  • 3+ years of program management experience, in the warranty space
  • Bonus for experience in technology or SaaS
  • Superior verbal and written communication skills
  • Ability to operate in a highly ambiguous and fast-paced environment
  • A sharp eye for detail
  • A nimble approach to navigating client facing and internal challenges
  • Urgency, consistency and follow through

Benefits

Who are we?

Clyde is a product and design led organization founded in 2017 in NYC by a customer-obsessed team of designers, engineers, operators, and successful former founders. We have partnered with some of the top investors in the world to help us achieve our vision.

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, a vacation fund, and a creative culture. We are building a really exciting company and cant wait for you to join us.

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Program Manager - Warranties

Clyde