Program Manager VI

State Of Massachusetts Worcester , MA 01601

Posted 4 months ago

The Worcester Recovery Center and Hospital is seeking an Assistant Chief Operating Officer for Operations. The Assistant COO for Operations serves as a member of the Hospital's Senior Management team and is vital in providing direct oversight, management and supervision of WRCH Operations, including: Dietary, Environmental Services, Campus Police, Risk Management/Safety, Property Management, Treasurer, Volunteer Services and liaison to Facilities Management.

  • Manage and maintain a hospital environment that is sanitary, safe and hazard free across the entire facility, over all shifts, in accordance with industry standards.

Provide oversight (in conjunction with facilities maintenance department) for the maintenance of the WRCH grounds (32 acre campus which houses the main facility and 2 other buildings located on the property) to ensure a quality and safe environment that is comprehensive and cost effective.

  • Provide support and ongoing education to staff on all state and federal regulations in order to maintain constant compliance with standards.

  • Work with the COO, Assistant COO of Compliance, and Department Heads to ensure employees, vendors, and service providers meet performance standards.

  • Manage contracted services to ensure compliance with all contracts standards, regulations and performance expectations.

  • Through interface with IT, Telecom, Facilities Management and Human Resources coordinates and oversees internal property management and allocation of space resources to meet the needs of all departments.

  • Provide coverage for the COO in his/her absences to ensure consistent hospital operations.

This position is full-time, 40 hours per week, 8:30 a.m. -5:00 p.m. Days off are Saturday and Sunday.

Bilingual or multilingual fluency. Candidates must be able to read, write and otherwise communicate in English. ASL preferred.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate (s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

Located on over 100 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 260 inpatient adults, inclusive of a Deaf Inpatient Mental Health Service; 30 inpatient adolescents and 30 residential adolescents, in either an Intensive Residential Treatment Program (IRTP) or a Behavioral Intensive Residential Treatment Program (BIRT).

For additional information, please call Melissa Herron in Human Resources at (508) 368-3379.

First consideration will be given to those applicants that apply within the first 14 days.


Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in a particular specialty (i.e. scientific, professional, or technical) and must possess current license and/or registration requirements established for the performance of the position, of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the (A) required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the (A) required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Care Transformation Program Manager

Reliant Medical Group

Posted 1 week ago

VIEW JOBS 8/17/2019 12:00:00 AM 2019-11-15T00:00 Overview Reliant Medical Group is seeking a Clinical Care Transformation Program Manager to join our exciting and innovative team! Position: Full -time salaried position 40 hours per week Hours: Monday through Friday Hour vary as needed No weekends or Holidays Department: Office of the Medical Director Responsible for assisting in planning and overseeing the optimization of the care delivery system. In collaboration with the Chief of Clinical Care Transformation, Directors of Operations, Physician Leaders and others promotes the elements of clinical care transformation. Identifies gaps between current practice and future care models. Helps with design and facilitates the implementation of practice changes. Oversees initial start-up and near-term performance of practice changes. Improves continuously the care processes over time across multiple practice departments and other related duties Responsibilities * Consolidates and synthesizes core processes in all aspects of clinical care transformation: clinical team composition and alignment, office patient flow, roles and responsibilities of team members, clinical information flow and integration of other departments and services. * Establishes effective working relationships with clinical staff including physicians, advanced practice providers, nurses, medical assistants, patient service specialists etc., as well as with operations staff including administrators, department managers, supervisors, and team leaders to promote and facilitate the development of the organization's care delivery system. * Maintains content expertise in key care processes and teaches/trains staff and guides practices in adoption of these practices. * Serves as a liaison to Information Systems, EPIC and data analytic staff to coordinate resources and obtain support as needed for care optimization. * Collaborates with Chief of Care Transformation, Director of Care Transformation, Directors of Operations, and Physician Leaders to ensure alignment toward organizational goals especially as they pertain to optimization of clinical quality, patient experience, provider experience and cost of care delivery. * Creates, manages, communicates, and adjusts work plans including timelines, resource needs and accountabilities for multiple initiatives. Manages and organizes tasks to successfully complete work. Delegates work as required. Establishes effective controls to assure quality and timeliness of results. Anticipates obstacles and defines alternative methods to accomplish the work. * Develops visual management for initiatives both for high-level executive consumption and for daily process improvement and exercises corrective action when plans are not meeting timelines such as process control boards, appropriate MDI board content, monthly trackers/run charts with countermeasures as needed as part of the overall RMG management system. * Communicates consistently, to all levels of staff, the strategic vision and importance of practice optimization in the context of the organizational mission. * Investigates best practices and identifies opportunities to improve quality and cost effectiveness. * Promotes adoption of standard work which has demonstrated benefit. * Responsible for obtaining, analyzing and responding in a strategic manner to operational metrics including clinical quality, financial performance, patient experience and physician and staff satisfaction. * Provides support and "activation energy" to sites as necessary to catalyze change such as assisting each practice site to understand current state process and performance through observation, uncovering barriers to performance, facilitating the development of experiments and solutions with input from stakeholders to overcome the gaps between current and future state to optimize clinical care transformation, This includes coaching and motivating leaders, individuals and groups to achieve desired result. * Gathers feedback from practices about process changes, identifying themes and presenting them to leadership. * Leads by example and acts as a role model while creating and sustaining an environment that promotes accountability, teamwork, learning and continuous improvement. A strong partner and team player that collaborates across the organization with the ability to build relationships and trust with leaders. Fosters a workplace environment and culture based on transparency, respect for people and the Triple Aim + 1. * Travel amongst all Reliant Medical Groups sites is required. * Complies with health and safety requirements and with regulatory agencies such as DPH, etc. * Complies with established departmental policies, procedures, and objectives. * Enhances professional growth and development through educational programs, seminars, etc. * Attends a variety of meetings, conferences, and seminars as required or directed. * Performs other similar and related duties as required or directed. * Regular, reliable and predicable attendance is required. Qualifications Bachelor's Degree in Healthcare, or related field with 5 to 7 years relevant experience required. Experience with physician office practices and procedures. In depth knowledge of health care delivery systems is a must. Excellent organizational skills with demonstrated ability to handle multiple priorities. Demonstrated project management skills. Strong analytical, organizational and problem-solving skills. Ability to build value-added relationships while providing superior customer service. Proven ability to foster change management with a track record in facilitating groups and managing change. Comfortable interacting with all levels of leadership and physicians. Experience managing through influence and collaboration. Ability to work independently. Excellent verbal and written communication skills. Previous experience with Lean or process improvement is preferred. Demonstrated knowledge of a variety of software products such as Microsoft Excel, Access, Power Point, Visio, Word, EPIC, etc. Reliant Medical Group Worcester MA

Program Manager VI

State Of Massachusetts