Program Manager, User Voice And Insights

XThe application window will be open until at least July 2nd, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 7 years of experience in program or project management.

• 5 years of experience managing cross-functional or cross-team projects.

• Experience running a Customer Voice program.

Preferred qualifications:

• Experience collaborating with execution partners (i.e., multifunctional team, product teams, executive communication teams).

• Experience with Voice of the Customer programs and translating customer feedback into product recommendations.

• Experience leading ambiguous programs from inception to action.

• Experience connecting with and influencing executive stakeholders.

About the job

At gTech's Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products each year.

gUP has an understanding of our users across the Google ecosystem and a wealth of customer voice perspectives. As an organization we work to systematically use that information to generate actionable insights that drive product change. The goal for the User Voice Enablement team is to standardize and scale this insights-creation process.

As a program manager, you will be responsible for driving components of a VP-level initiative on user voice and product journeys. You'll work across the organization to understand what is working well and where we can improve. You will help generate best practices and influence their adoption across the organization.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Manage key strategic initiatives in a multi-year, leadership-sponsored program centered around upleveling user voice insights across gUP.

• Connect cross-functionally with stakeholders to understand current User Voice best practices and business issues.

• Design solutions that improve our User Voice service offerings consistently across the organization, making gUP industry leading when it comes to representing user perspectives.

• Advocate for users needs, understand their issues, and influence future solutions to help keep our business customer-first.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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