Program Manager

Job Title: Program Manager

Job Function: Program Management

Job Overview:

The Program Manager leads customer focus team and provides enterprise-level support for Unigen products and services to designated customer, ensuring quality service, operational performance and effective coordination and communication with the customer, and manages account profitability. Reports to CMO, at the Unigen Headquarters in Newark, CA.

Primary Job Responsibilities:

• Collaborate with customer on product introduction to mass production road map

• Rationalize customer demand and manage customer orders

• Review and finalize customer quotation

• Drive delivery and ship schedule with planning department clear to build status

• Manage business transfer and ramping plan

• Responsible for reverse logistics management such as rework and RMA

• Ensure quality service and operational performance within the parameters of program and delivery standards:

• Perform excess material review on a monthly basis

• Prepare PPV summary on monthly basis

• Follow-up with accounts receivable on escalated cases for outstanding invoices

• Propose and coordinate statements of work (SOW)

• Maintain and communicate Action Item Matrix for each program

• Develop and manage client relationship and business within the program

• Proactively learn about client business, identify service needs

• Effectively manage product margin and pricing for new products, drive E&O resolution

• Report key business indicators and provide analysis on capital expenses

• Propose business solutions and drive changes within the program

• Manage and coordinate QBR upon customer request

• Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues

• Project risk management

• Identifying, assessing, prioritizing, documenting and managing risk and its impact

• Follows mitigation or contingency plans to address or exploit risk.

• Monitors progress against plans, identifying and tracking barriers.

Other duties and responsibilities related to Program Management as assigned

Required Education and Experience:

• Bachelor's Degree in Industrial Engineering , Operations Management, or Supply Chain Management related field
• Minimum 5 years of Program Manager work experience in manufacturing environment
• Analytical, financial and budgeting skills
• Proficient in MS Office Suite: Word, Project, and PowerPoint,
• Experience in using MRP/ERP systems such as Oracle, SAP, and QAD is a plus

Salary Range: 80K - 110K/ Year