Program Manager

TSM Alexandria , VA 22313

Posted 2 months ago

Job Title: Program Manager

Locations: Alexandria, VA and Arlington, VA

Responsibilities:

  • Knowledge of and experience with Genesys platform.

  • Organize, plan, direct, staff, and coordinate the overall program effort; manage contract and subcontract activities as the authorized interface with the Contracting Officer, COTR, Government management personnel, and customer agency representatives; ensure compliance with Federal rules and regulations.

  • Demonstrate communication skills with all levels of management. Establishes and alters (as necessary) management structure to effectively direct contract support activities.

  • Meet and confer with USPTO management and technical personnel regarding the status of specific contractor activities and problems, issues, or conflicts requiring resolution.

  • Capable of negotiating and making binding decisions for the company.

  • Extensive experience and proven expertise in managing similar multi-task contracts of this type and complexity.

  • Extensive experience supervising personnel.

  • Thorough understanding and knowledge of the principles and methodologies associated with program management, contractor management, and financial management.

  • Experience and knowledge in subcontractor management, quality assurance metrics and techniques, and configuration management tools.

  • Excellent oral and written communication skills

Experience:

  • Minimum of 5 years experience with the Genesys PureConnect platform

  • Minimum of 10 years experience managing contact center installations

  • Successful planning and management of contact center infrastructure for 100+-seat contact centers.

  • Customer Service / Contact Center Management

  • Customer Relationship Management (CRM)

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Manager

Netimpact Strategies

Posted 2 days ago

VIEW JOBS 12/2/2020 12:00:00 AM 2021-03-02T00:00 <p>As our IT Infrastructure Support Services team grows, we are looking for a Program Manager to oversee a team of approximately 15 employees for our client's office of the CIO. The Information and Technology Assurance (ITA) Division will provide Enterprise IT support services to all of the client's employees and contractors. These services include asset management, incident management, configuration management, hardware distribution and installation, network and technical services software installation, IT purchases, installation, support of desktop and server technology, and service desk support. This team will be part of the Enterprise IT Service Desk and is comprised of Tier 1 call center, Enterprise Tier 2 - desktop and user support, and Tier 3 server, platform, and network infrastructure support and engineering.</p><p><strong>Responsibilities include</strong></p><li> Design, plans, and coordinates work teams</li><li> Understands business and technical objectives of a program and works closely with program sponsor</li><li> Create program charter and work plan and tracks budget and monitors progress via appropriate metrics</li><li> Document risks and develops mitigation plans</li><li> Implement communication plan</li><li> Build a team, assigns tasks, evaluates outcomes, and negotiates resources</li><li> Provide technical support to program team members by handling complex application features and technical designs</li><li> Provide overall direction to the formulation, development, implementation, and delivery of a program</li><li> Exercise management responsibility over the achievement of performance, revenue, and profit objectives of a program</li><p><strong>Requirements</strong></p><ul> <li>Bachelor's degree in either Computer Science, Information Science, Information Systems Management, Math, Statistics, Operations Research, or Engineering</li> <li>Minimum 10 years’ experience managing Federal IT programs</li> <li>Project Management Professional (PMP) certification</li> <li>Ability to pass a client-specific background investigation</li> </ul><p><strong>Benefits</strong></p><p><em>Perks of working at NetImpact Strategies:</em></p><ul> <li>Your health comes first – we offer comprehensive medical, dental, &amp; vision insurance that starts the first of the month after you join the team</li> <li>Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required</li> <li>Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays</li> <li>Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)</li> <li>Invest in your education – Tuition reimbursement, internal training programs, &amp; company-sponsored industry certifications</li> <li>Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019!</li> <li>Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, &amp; an offsite annual awards banquet</li> </ul><p><br></p><p><strong>ABOUT US</strong><br></p><p>NetImpact Strategies specializes in Strategy and Business Transformation, IT Modernization, Data-Driven Intelligence, Cloud Services, and Cybersecurity. We are a team of skilled Consultants who listen to our clients’ needs. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. As mission needs change, new priorities emerge, technologies advance, and methodologies evolve; NetImpact stands out as a trusted advisor that can solve the challenges of today while looking for the opportunities of tomorrow. Our professionals stay abreast of these changes to provide agile, outcome-focused results for federal agency strategic and tactical needs. Approaching engagements as a partner, we provide solutions that empower our clients to achieve results that align with their mission and strategic vision.</p><p><strong>ACCESSIBILITY NOTE</strong><br></p><p>NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need a reasonable accommodation when applying for job opportunities within NetImpact, or request a reasonable accommodation to utilize NetImpact’s online employment application, please contact <a href="mailto:careers@netimpactstrategies.com" rel="nofollow noreferrer noopener" class="external">careers@netimpactstrategies.com</a>.</p><p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p><p>NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").</p> Netimpact Strategies Alexandria VA

Program Manager

TSM