Program Manager

TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers researching companies information technology needs. By understanding tech buyer content consumption, TechTarget creates the purchase intent insights that fuel effective marketing and sales activities for clients around the world. TechTargets subsidiaries and divisions include:

• BrightTALK, a B2B webinar and virtual event marketing platform for content marketing and demand generation

• Enterprise Strategy Group, an integrated technology analyst, research and strategy firm providing market intelligence and actionable insight to the global technology community.

• Xtelligent Healthcare Media, the largest B2B healthcare integrated marketing services, media and data network

ESG, a division of TechTarget (ESG) is pursuing candidates for a Program Manager who will be a key member of the growing Project Management team. In this role you will play in integral part in the satisfaction and retention of our existing customers as well as cultivating trust and a positive experience with our new clients by providing them all with the attention and care that comes along with being an ESG customer. As a Program Manager, you will find yourself supervising projects from beginning to conclusion to ensure complete customer satisfaction. This includes the day-to-day responsibility of coordinating the receipt of campaign deliverables, communicating, and managing milestones, timelines and expectations both internally and externally along with calendar management and internal project revenue tracking and forecasting.

Essential Job Functions:

• Provide excellent Customer Service by responding to internal and external customer inquiries and requests,

• Creation/delivery of standard project kickoff materials for presentation to clients,

• Manage internal and external expectations throughout the engagement, start to finish,

• Coordinate schedules and timelines to ensure timely and efficient project completion, and

• Work closely with Finance to ensure proper revenue forecasting and recognition on a weekly basis.

• The ideal candidate with have at least 1 years experience in a similar role.

Knowledge, Skills and Abilities:

• B.A. or B.S. degree required

• Experience working in a customer-facing role

• Excellent oral and written communication skills

• Strong organizational skills

• Self-motivated

• Extremely reliable-team player

• Manage a range of personalities and work styles

• Must have the ability to handle multiple deadlines, phone calls and projects

• Must be a fast thinker and be able to make decisions quickly, listening to the customers needs

• Accurate data entry skills, problem solving ability and the ability to work independently.

• Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship

• Microsoft Office suite, Salesforce and Google Doc experience preferred

• Will consider remote candidates

TechTarget may require applicants to satisfactorily complete a background check. TechTarget will consider your job duties, among other factors, in determining what constitutes satisfactory completion of the background check. All information obtained as a result of a background check will be used solely for employment purposes.

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