Silver Knights Enrichment Falls Church , VA 22040
Are you detail-oriented, tech-savvy & ready to enrich the lives of youth in your community?
Silver Knights Enrichment is a leader in providing elementary school enrichment programs in the greater Washington, DC area. As a program manager, you'll work out of our office in Falls Church, VA and manage the after-school and camp programs in eastern Fairfax County, Alexandria and Arlington.
The Program Manager Job Consists of:
60% Office Based Administrative Work
Correspond with schools, community centers, and other groups to set dates, times, cost, registration procedures, advertising etc. for programs within your assigned region.
Monitor programs on a weekly basis to gather feedback, support the teaching staff, and address any challenges that arise.
Communicate staffing needs to HR in advance to ensure that hiring needs are met.
Coordinate the schedules of all teaching staff within your assigned region.
20% Customer Service
Provide excellent daily customer service support to all levels of customer via phone and email.
Be the primary point of contact for sites and parents regarding programs.
Attend events to promote SKE, such as, camp fairs, back-to-school nights, etc.
Visit sites to monitor program quality and to maintain positive relationships with site representatives.
20% Employee Management
Mentor, evaluate, conduct on-site meetings and write up assessments for instructors and aides.
Remotely manage a team of 30+ instructors and aides.
Qualifications & Skills:
Exceptional computer proficiency, and speed navigating general web-based platforms
Excellent customer-service skills; both phone and email
Excellent time management and organizational skills
Excellent grammar and written skills
Experience with after-school programs for elementary school children
Familiarity with navigating PTAs and organizing PTA programs
Experience working with elementary school age children
Experience managing or mentoring staff
We are a twelve year old small business with a big vision. We currently teach after-school chess, coding, and robotics classes to more than 5,000 kids per week, and hope to reach even more children in the near future! We get along really well, we try to have fun while we work, and we love what we do.
Hours & Physical Demands
Typical hours are 9:30 a.m. 6:00 p.m., Monday Friday, with a 30-minute lunch break. There is some flexibility, and hours may be adjusted within reasonable limits. Some evening and weekend time is required. Regular local travel is required, primarily to visit sites in the assigned region or to attend promotional events like camp fairs, chess tournaments, and PTA council meetings. Must have the ability to lift appx 30 lbs.
Compensation and Benefits
The salary range for a full-time Program Manager is $40,000-$55,000.
Benefits include health insurance, up to 10 paid holidays per year plus four weeks per year of paid time off, mileage reimbursement and a retirement plan with matching contributions.
Silver Knights Enrichment values a diverse workforce and is an equal opportunity employer. We are a safe and drug-free workplace.