Program Manager Senior Manager - Tax Transformation ( C )

Deloitte & Touche L.L.P. Chicago , IL 60602

Posted 4 months ago

If you are a senior leader with a passion for transforming global tax business with digital technology, plan your career with the US Tax Transformation PMO. This is an exciting opportunity to support global execution of Deloitte's tax strategy as we shift from "doing digital" to "being digital" by reimagining how we engage with our clients, deliver our services, operate our business, and create value.

Work you'll do

As a Senior Manager in our Tax Transformation Office, you will be responsible for managing executive level relationships to track and monitor the progress of complex workstream(s), ensure timely reporting of milestone and dependency status, monitor risks and issues to escalate, and execute day-to-day project management activities across the transformation lifecycle of initiate, plan, and execute. Additional responsibilities include:

  • Leading multiple, complex, global ITIL workstream teams to deliver global ITIL capabilities.

  • Developing ITIL workstream implementation strategies and staffing models.

  • Forecasting resource needs and building out ITIL implementation teams.

  • Leading ITIL workstream team through project phases, including developing project scope, schedule, dependencies, and monitor and measure progress against projected versus actual plan, deliver program milestones, and track against KPIs.

  • Connecting with global firms to deliver global ITIL solutions.

  • Influencing and leading international, cross-functional teams/projects.

  • Evaluating, monitoring and resolving project risks/issue and manage escalation/resolution.

  • Preparing program monitoring and reporting deliverables and participating in recurring updates with Tax Transformation PMO leadership, and providing insight into progress.

  • Developing and executing communication plan for ITIL workstream.

  • Leading continuous process improvement for ITIL processes.

The Team

Deloitte Tax LLP's Tax Transformation Office (TTO) is responsible for the design, development, and deployment of innovative, enterprise technology, tools, and standard processes to support the delivery of tax services. The TTO team focuses on enhancing Deloitte Tax LLP's ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is a dynamic team with professionals of varying backgrounds from tax technical, technology development, change management, Six Sigma, and project management. The team consults and executes on a wide range of initiatives involving process and tool development and implementation including training development, engagement management, tool design, and implementation.



  • Bachelor's degree in information technology, business, or related

  • 10+ years of related IT experience

  • Experience with ITIL Service Management in a global, multi-sourced environment

  • ITIL Foundation certification

  • 3+ years Global Program Management experience

  • 2+ years of recent experience with ServiceNow

  • Stakeholder management and strong interpersonal and communication skills, and ability to influence

  • Experience with Software Development Lifecycle (SDLC) methodologies

  • Strong verbal and written communication skills; strong listening, interpersonal, and facilitation skills

  • Quick learner with the ability to develop polished presentations, talking points, and content

  • Able to interact effectively with professionals at all levels and communicate recommendations

  • Demonstrated experience working with and influencing as part of a team

  • Motivated, resourceful, and dependable

  • Well organized with the ability to multitask and prioritize multiple, ongoing projects

  • Able to respond quickly to high-priority deadlines with little lead-time and adaptable to direction changes

  • Able to travel up to 20% of your time


  • Master's degree in information technology, business, or related

  • PMP certification

  • Experience in tax/finance IT

  • Intermediate skills with Excel, Microsoft Project, and/or SharePoint technologies

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E19CHITSRMJD109-TTO

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Program Manager Senior Manager - Tax Transformation ( C )

Deloitte & Touche L.L.P.