Program Manager, Returns

Summary: Parachute Home is looking for a Program Manager, Returns to join our Global Fulfillment & Distribution team. This role will be the single threaded owner of all Parachute Home returns programs inclusive but not limited to: daily operations, cost, continuous improvement, strategy and partnership management. This role will report directly to the VP, Fulfillment & Distribution and will work with a broad range of cross-functional partners to maintain a best in class returns program.

Reports to: VP, Fulfillment & Distribution

Location: Remote

What You'll Do:

• Manage all aspects of the global returns programs including: daily return operations (receiving, processes, sorting, recycle, etc.), KPI and P&L reporting, volume forecasting, tech roadmap to improve operations, and partnership management.

• Develop a forward looking returns strategy that balances providing an exceptional customer experience and the company's goals around sustainability.

• Work cross functionally to evaluate, change, and implement a revised global rework standard that works for both consumer and retail returns while meeting company goals.

• Develop and maintain reporting that provides the business with clear visibility to business critical KPIs with an emphasis on cost and program performance.

• Provide written weekly, monthly, and quarterly reviews to leadership on program performance.

• Work with cross functional teams to develop standards for return goods disposition and to ensure returned inventory is proceed within 48 hours of receipt.

• Cultivate relationships with service providers to facilitate a continuous improvement environment within their operations.

• Evaluate current systems and identify where operational inefficiencies are generating tech debt. Develop and present a cost benefit analysis for changes needed.

Who You Are:

• 5+ years experience in warehouse operations

• 3+ years experience as a Program Manager

• 3+ years experience working for Omni-Channel consumer products companies

• Proven ability to develop and use big data to develop KPIs and facilitate conversations with leadership to gain directional alignment

• Experience working with BI tools and analytics software (preferably Looker)

• Experience managing high visibility multi phased programs with various stakeholders (both internal and external) with phased deadlines

• Experience with rework, repair, value added services, and repacking activities for consumer products / electronics

• Ability to evaluate, measure, and implement continuous improvement initiatives to drive cost reductions within the customer supply chain processes

• Strong attention to detail with effective prioritization and organization skills

• Excellent Excel Skills (Pivot Tables, Macros, etc.)

What You'll Get:

• Free bedding for a great night's sleep, an awesome discount and $300 worth of free product a year!

• Health, dental and vision benefits with 100% employee coverage offering

• Flexible vacation packages

• 401k

• Competitive salary and stock options

Parachute takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $95,000 - $100,000 + Bonus Eligibility

About Us

Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That's why they say there's no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.

Parachute was certified as a great place to work! Check us out here

Our Commitment to You

We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication and building a DE&I enrichment and training program.

Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.