Program Manager - Residential

Nexus-East Bethel is looking to add a Program Manager to join our BRAND NEW psychiatric residential treatment facility!

This is a great opportunity for a candidate join an organization that makes a true difference in the lives of youth and their families!

Position Summary: Our Residential Program Manager supervises the daily operations of residential programming, providing leadership, direction and oversight to Milieu Supervisors and other staff. This role provides communication, planning, collaboration, and operational effectiveness that support client treatment services.

Primary responsibilities:

Treatment Programming Development & Maintenance

• Ensures sufficient staff to client ratios are enforced at all times, maximizing the treatment process, ensuring the safety of clients and compliance with licensing requirements.

• Oversees the planning and scheduling of client daily treatment services, family contact and visits, special events and community involvement, and ensures client transportation and supervision needs are met.

• Initiates, identifies, and analyzes current or potential program risk factors; generates and implements thoughtful long-term solutions that support program goals and outcomes that maintain effectiveness.

• Collaborates with the Associate Director and Clinical Director in evaluating long-term changes that support the therapeutic treatment process.

• Works with appropriate staff to communicate care changes to the family and other treatment team members.

• Ensures staff have the ability to work effectively with families and leverage strengths-based trauma informed practices.

Client Treatment Planning & Strategy

• Participates in the evaluation of prospective clients.

• Encourages staff and program preparedness throughout the admission and intake process assuring clients are transitioned in a manner that continuously meets client and family needs.

• Oversees staff's implementation of safe environment plans, behavior plans and plan of care.

• Monitors the delivery of treatment services to residents for proper follow-through and follow-up within the program.

Program Operations

• Participates in risk management, risk mitigation and quality improvement initiatives and processes by serving as a contributing member of the Risk Management and Quality Improvement committees.

• Assists with the development of policies and procedures that support the successful functioning of the program.

Program Leadership & Staff Training & Development

• Collaborates with program leaders and talent acquisition team to assess, interview, and select applicants for hire.

• Ensures adequate floor coverage is provided at all times per licensing guidelines and internal policies; participates in program supervisory on-call coverage schedules as assigned or warranted.

• Establishes client records and ensures consistent and confidential maintenance of client records.

• Ensures client incidents are reported to county representatives as appropriate.

• Supervises and participates in the formal process of onboarding, orienting, mentoring, training and developing staff within Nexus; coaches employees on the skills needed to be effective in their respective positions.

• Leads, monitors, and facilitates the development of staff knowledge and skills; coaches and develops staff in areas of client issues, client treatment plans, family goals, trauma triggers, direct services provisioning, behavior management techniques, therapeutic interventions, compliance, licensing, COA standards and client case files.

• Provides staff with continuous performance feedback by providing formal performance evaluations with meaningful, positive, and constructive feedback that includes an employee development component.

• Participates in on-call supervisory assistance for the program as a member of the leadership team.

• Participates in, and/or facilitates staff, program, clinical and team meetings; communicates pertinent program updates and developments to staff, ensuring consistent messaging to all employees.

Program Collaboration & Monitoring

• Leads from the front by demonstrating the skills, professionalism and interventions of the program's treatment philosophy and goals.

• Ensures confidentiality regarding client and family issues, background, and treatment; complies with Nexus policies, privacy and confidentiality rules for clients and their families.

• Demonstrates compassion and understanding for feelings, opinions, and experiences of others; communicates and interacts in a manner that is honest, positive, respectful, and professional toward clients and staff.

• Demonstrates compassion and understanding for feelings, opinions and experiences staff and clients, and communicates and interacts in a manner that is honest, positive, respectful, strengths-based, and professional.

• Models and engages in therapeutic interventions with clients within training parameters while maintaining appropriate boundaries.

• Performs First Aid/CPR procedures and responds to emergency situations according to established protocols.

• Monitors and ensures compliance with emotional and physical safety, health codes, and client and staff procedures; regularly conducts inspections of program areas and reviews the client medication records and responds to and resolves health and safety concerns within a reasonable time frame.

Required Education and Licensure:

• High school diploma or GED required

• Minimum of 5 years of related experience in a residential treatment facility or similar experience

• Minimum of 2 years of supervisory experience

• Must be 21 years of age or above

• Valid driver's license required. Must meet state regulating agency and Nexus Home Office driving requirements

Nice to Have:

• Associate degree or bachelor's degree preferred

Schedule/Pay

• Full-Time On-site opportunity

• Starting salary: $62,000+

• General schedule: Monday through Friday

Nexus' Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment

• Multiple options for health insurance coverage

• No-cost life insurance

• Short/long-term disability insurance

• 401k match

• NEW - Talkspace Therapy Benefit for the whole family

• NEW - Hinge Health Benefit for the whole family

• NEW - Carrot Fertility Benefit

• Tuition assistance and training opportunities

• Advancement pathways and internal promotion

• And much more!

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.

• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.

• Agility: Exhibiting flexibility and adapting quickly.

• Responsiveness: Being quick, positive, and accurate.

• Excellence: Demonstrating quality results that surpass ordinary standards.

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives - including your own!

Keywords: "Milieu Manager", "Program Manager", "Shift Manager", "Residential Manager", "Residential Treatment Facilities", "PRTF", "Non-Profit", "Childrens Mental Health"