Title: Program Manager
Job Category: Administrative/Secretarial
Line of Business: Workforce Services
Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Program Manager.
About this Line of Business
ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.
With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.
Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.
As a(n) Program Manager you will:
The Program Manager is a leadership position responsible for day-to-day management of projects at the strategic and tactical level of the operation; examples include: funds utilization, planned versus actual performance, and resource management. Will have the responsibility for overseeing the functional operations of workforce center programs including but not limited to WIOA, TANF, and/or Re-entry. Will develop and implement strategies to incorporate a focus on program fulfillment and operational and performance excellence. Provide policy interpretation to staff, customers, community groups and agencies. Provide leadership, accountability and guidance in handling challenging client cases and employee concerns. The position enforces LEGACY culture concentrating on superior client and customer experience.
Essential Job Responsibilities:
Work in partnership with the Project Director on planning and overall day-to-day operations/program development/contract management/human resources/staff development/business development.
Develop and maintain a communications plan and keep all lines of business communities appraised of project plans and related implications.
Provide day-to-day leadership, guidance, oversight and direction to the project in order to maximize contracted performance.
Develop strategic plans/quality management.
Implement project strategies that exceed Top 5 contractual requirements including metrics, cost, and quality.
Manage the project monitoring and evaluation system, including project indicators and outputs to develop and promote appropriate evaluation strategies for program activities.
Lead, supervise, and hold accountable direct reports to meet contracted performance expectations.
Coordinate employee training, mentoring, work assignments, performance assessment, development and succession.
Ensure all staff are trained and assessed on funded programs, customer service, and LEGACY Principles.
Maintain a library of knowledge and lessons learned from project activities, monitor reviews and audits.
Ensure that all required reporting are submitted in a timely manner to the appropriate parties.
Performs other duties as requested.
Bachelor degree from an accredited college/university in management, organizational development project management, or business administration required
Five (5) years of program level management level experience, related to human services in the for-profit, non-profit, quasi-governmental and/or government sectors or directly related progressively responsible work experience or equivalent combinations thereof.
Extensive knowledge with workforce development programs (i.e.; WIA, TANF/Choices. NCP, UIREA).
Lead other projects of comparable size and complexity, or experience in a comparable role with similar required skills.
Management experience with small through large integrated teams.
Excellent oral, written, listening and presentation skills.
Superior interpersonal skills to interface with various levels of employees, management, clients, and government representatives.
Demonstrated planning, prioritization, and problem solving skills.
Ability to set clear, measurable goals.
Excellent time management skills.
Negotiates well and handles issues with diplomacy and tact.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Demonstrated ability to interact/communicate with a diverse Executive level management, senior management, and frontline staff.
Develop and analyze budgets.
Lead multiple activities in several locations.
Map processes and manage work breakdown structures, project schedules, and resources.
Comfortable working in a high pressure environment.
Bilingual (English/Spanish) a plus.
ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
30 Bay St Entire 2nd Fl & 4th Fl , Staten Island, NY 10301-2512 USA