Program Manager- Refugee & Immigrant Services

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

THE ROLE: The Program Manager will provide supervision and strategic management of programs serving refugees, immigrants, and migrant communities and lead a team of people to perform high-quality services, while ensuring compliance with program requirements, contracts, and standard policies and procedures. The individual ensures that core programs are coordinated to improve the integration outcomes and enhance the wellbeing of refugee and immigrant communities.

ESSENTIAL FUNCTIONS:

Oversee, manage, and implement programs that increase the wellbeing and social integration of refugees, immigrants, and migrants who face barriers to stability.

Train, supervisor, and lead a team of direct services staff within the program to ensure service delivery and contractual goals are met.

Serve as liaison with funders, partners and other stakeholders on issues related to RIM integration and culturally responsive trauma-informed case management.

Maintain professional relationships with stakeholders, community partners, and subcontractors.

Ensure and enhance program compliance, accurate documentation, prepare and submit timely reports to funders and program leaders.

Look for future funding opportunities, prepare and assist in grant writing for program expansion.

Worked closely with the Program Director on program budget, spending plan, and future forecasting.

Work with paraprofessionals, case aides, and community subcontractors to ensure cultural and linguistic access to participants.

Recruit, train, and oversee volunteers or interns.

Represents agency at community meetings.

Outreach to mainstream services to increase access for clients.

Requires strict adherence of HIPAA confidentiality standards in the office workspace.

Perform other duties assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree in social work, business, education or related field or equivalent work experience.

3+ years of experience in program management, social services, or work with immigrant and refugee populations.

3+ years of program coordination or supervisor experience

Demonstrated knowledge of trauma-informed case management.

Highly organized, detail oriented, create self-starter with the ability to meet strict deadlines and carry out all functions of multi-faceted programs.

Excellent analytical, public speaking, communication and computer skills

CERTIFICATES, LICENSES, REGISTRATIONS: WA State Driver's License and proof of current auto insurance.

THE PERKS: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.

Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.

Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team. Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.

Other details

• Job Family LCS General

• Pay Type Salary

• Min Hiring Rate $63,004.11

• Max Hiring Rate $87,605.93

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• SeaTac, 4040 S. 188th Street, SeaTac, Washington, United States of America