Program Manager Quality & Analytics

Cisco Systems, Inc. San Jose , CA 95111

Posted 7 days ago

As Quality focused Program Manager, you will be responsible for working with EN leadership team in large transformation of development/engineering quality metric, definition and improvement programs and initiatives. During this transformation, there is a need for someone who can tackle the role of a process & innovation champion who can do assess quality practice, process definitions, optimize current processes, modernize the way requirements and development process happens to effectively build efficiency in the development community.

Key Responsibilities:

  • Understand the quality of product paradigm and be able to assess the issues and provide pro-active leadership role to mitigate the risks and issues

  • Be able to define and standardize the quality practices and behaviors of development/engineering community

  • Be the champion to drive the quality culture across the organization and understanding of Cisco quality tools and process is a preferred

  • Understand the data analytics, build the predictive models based on history and simulations

  • Provide mentorship on process improvements, team effectiveness and technical solutions around software engineering practices.

  • Process simplification and process design for interpersonal and process change management for software engineering organizations

  • Ensure that the team maintains compliance with Change Management, Software Development Life Cycle and development standards including leading reviews, developing, and reviewing implementation plans and contingency plans.

  • Development and Delivery of Communication plans to ensure partners are prepared for change.

  • Support Product and Engineering teams in the operation of the process and use of tools

  • Coach and mentor other team members in our Quality & Process Transformation

  • Organize and facilitate planning, review, demo and other meetings as needed

  • Develop documentation and training material, and conduct training/coaching sessions

  • Maintain confident, well-informed, data-centric points-of-view to challenge entrenched views and bring in new ideas & creative solutions

  • Enthusiastically engage with partners to build consensus around actions. Make recommendations and inspire change across multiple levels of the organization.

  • You are highly creative and passionate, constantly bringing new ideas and creative solutions.

Whom You'll Work With:

  • Cisco is transforming the networking industry. To make this happen, we are heavily investing in team responsible for The Network. Intuitive & Intent Based Network. We are disrupting the industry by building a new networking platform that can learn, adapt, and secure itself at the speed of today's businesses. The enterprise networking platform automates network management and provides our customers with state-of-the-art analytics and insights. This team's innovations span artificial intelligence, machine learning, analytics, IoT, security, automation, and more.

Who You Are -


  • Demonstrated experience in designing, implementing and improving business service capability and end-to-end processes.

  • Software Engineering and software product development practices experience using Agile methods.

  • Experience of Technical Program Management

  • Experience of solid technical process background when it comes to software engineering services

  • Experience demonstrating industry standard methodologies in the areas of Business Architecture, Business Process Management, Continuous Improvement, Business Process Outsourcing and/or Change Management.

  • Expertise in modeling techniques to capture process, business rules, requirements, information flow, etc. Examples include BPMN process models, use cases, class diagrams, state diagrams, fishbone diagrams, etc.

  • Proven track record of driving transformation of delivery through adoption of Agile development practices

  • Experience modeling business processes using a variety of tools and techniques

  • Excellent experience in agile/scrum methodology, SAFe (Scaled Agile Framework), and DevOps

  • You've two full end-to-end Agile Transformation experience as process architect

  • Bachelor's Degree (B.A./B.S.) in Computer Science, Engineering, or related field

  • 10+ years of experience in software development and engineering program management

  • Experience in SDLC / Methodologies, including Agile, waterfall and hybrid methods

  • Experience leading process transformation / change management efforts

  • Process re-engineering, simplification, value stream mapping

  • In-depth experience in lifecycle management tools (examples: CA Agile Central (Rally), Atlassian suite including Jira, Confluence, Bitbucket, GitHub)

  • Prior Experience as an Agile process coach is an advantage

  • `Good knowledge of Networking Technology & products, and ability to understand technical issues at a high level in collaborating with Engineers and Product Managers

Desired attributes

  • Strong project management skills with ability to manage multiple priorities at a time

  • Demonstrate strong analytical and problem solving with a high attention to detail.

  • Cisco experience and understanding of Cisco tools/process

  • Excellent interpersonal skills with the ability to work with diverse personality types & ability to communicate ideas to partners at all levels

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who are ready to change the way the world works, lives, plays and learns.

We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Program Manager Quality & Analytics

Cisco Systems, Inc.