Program Manager, Project Management Office

Hawaiian Airlines Inc Honolulu , HI 96812

Posted 2 months ago

Position Overview

The mission of the Project Management Office (PMO) is to help Hawaiian Airlines achieve its strategic goals by implementing the right projects, the right way, to deliver the right business benefits.

Program Managers are seasoned project management professionals with a deep history of project management experience and experience managing programs, defined as a complex, multi-year initiative, or a series of individual projects managed in a coordinated fashion. Program Managers also have a proven track record of interacting with, and facilitating decision making with, senior level executives.

Program Managers work under the direction of a Portfolio Manager as part of the Project Management team within the Project Management Office (PMO). At any given point in time, Program Managers are either leading multiple project managers all working on a single program, or independently on a complex, highly-visible initiative with a matrixed organization.

Key Responsibilities

Key responsibilities include, but are not limited to, the following:

  • Lead multiple project managers/project teams within a program to achieve intended business benefits

  • Position the program for success by defining a structured delivery approach based on best practices, establishing program governance standards and structures, and employing a strategic planning approach to defining program objectives and milestones

  • Lay out a clear plan for program execution by integrating detailed project plans and schedules into a master program plan, and coordinating day-to-day activities across project managers/team leads in a matrixed environment

  • Create a cadence for diligent management of program financials by forecasting, monitoring, reporting on, and controlling composite project costs on an ongoing basis

  • Ensure achievement of the program's intended business benefits remain paramount by applying an appropriate amount of discipline to evaluate changes to the core aspects of the program that are proposed during execution or arise as the result of program conditions (e.g., scope, requirements, timelines, and cost)

  • Proactively minimize the probability of adverse program conditions by establishing risk and issue management procedures, driving the creation and oversight of mitigation plans, and aggressively resolving conflict where needed

  • Communicate the right things about the program at the right time in the right way by developing communication plans, tailoring communications to intended audience(s), and delivering information consistently and in a perceptive manner

  • Provide insight into program health by defining appropriate metrics to measure program and composite project performance, identifying root causes of situations that could negatively impact program performance, and preparing and delivering executive-level briefings on a regular basis

  • Foster relationships across the organization, with a particular emphasis on senior level executives

  • Establish a reputation for collaboration through openness, empathy, strong situational awareness, employing an objective approach to decision making, and an acute ability to identify and navigate politics without getting mired in them

  • Remain composed when program progress, workload, or resource allocations are less than ideal and stress can be sensed across program stakeholders

  • Display resiliency when assignments appear difficult or complex, and when dealing with uncertainty or ambiguity

  • Enrich the delivery capabilities and overall performance of the PMO

  • Embody accountability by taking responsibility for individual actions and encouraging others to do the same, and supporting the company's and department's strategy and values

  • Promote unity by demonstrating confidence in self and peers, and placing the success of the team over success of the individual

  • Deepen program and project management expertise by supporting the continuous assessment and improvement of PMO frameworks, processes and practices

  • Identify opportunities for improvement by reviewing other programs and projects, either during or post-execution, if needed

  • Support the professional growth of fellow project managers by providing informal leadership, guidance, and mentoring if needed

Requirements

Minimum Requirements

  • Bachelor's degree or equivalent combination of work experience and education

  • Eight years of direct work experience in a project management capacity, which includes at least three years of experience managing programs

  • Positively influence others to work collaboratively to set and achieve aggressive goals, facilitate timely and relevant decision making, and retain composure while coping with uncertainty, risk, and competing priorities

  • Structure delivery: Demonstrated use of project management methodologies or frameworks, as well as system development lifecycle (SDLC) methodologies

  • Solve problems and think independently: Advanced ability to identify and structure complex problems, prioritize issues and solution development, plan and conduct work, process information quickly, and place information in to an intuitive context or framework

  • Communicate effectively: Deliver clear and concise written and verbal messages in a structured manner, manage differing points of view, tailor communications/style to audience, and craft presentations with quality expected for senior level executives

  • Utilize project management tools: Advanced ability to build and maintain project schedules using Microsoft Project; advanced proficiency with Microsoft Office tools (e.g., Word, Excel, PowerPoint)

  • Other: Must be legally authorized to work in the United States for any employer without sponsorship; must pass a background check and pre-employment drug test

Preferred Qualifications

  • Masters of Business Administration (MBA) or other advanced degree

  • Program Management Professional (PgMP) certification

  • Fleet induction experience

  • Airline industry experience

About Hawaiian Airlines

Hawaiian has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by Cond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.

Now in its 90th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (12) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 160 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian's LinkedIn page.

For media inquiries, please visit Hawaiian Airlines' online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Program Manager, Project Management Office

Hawaiian Airlines Inc