Program Manager, Payments Technology

Region: Miami, FL or Shelton, CT USA

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Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Restaurant Technology team as a Program Manager, Payments Technology based in Miami, FL or Shelton, CT. The Program Manager, Payments Technology will oversee the program and project management of a variety of strategic initiatives within the Restaurant Technology portfolio ensuring the successful delivery of projects that help advance our aggressive technology program. This role must be able to deliver using waterfall and agile delivery methods. The Program Manager will partner closely with our PMO/VMO team to ensure consistent forecasting and reporting within the broader technology organization. This role will collaborate with the team leaders and project stakeholders to mitigate risks/issues, plan/track project tasks and dependencies, provide clear status, and ensure the smooth delivery of our global Digital agenda.

The Program Manager, Payments Technology will work closely with other Sr Directors, Sr. Managers, Scrum Masters, Product Managers/Owners, delivery teams, release manager, business stakeholders, and other project roles. This role is responsible for working with business to create project scope, features and epics, delivery and sign-off of user stories, ensuring priorities are aligned to delivery plan, and all functional requirements are organized and documented. Throughout the project or product lifecycle, the Program Manager provides clear status and manages risk mitigation. This seasoned professional is accountable to lead and manage the successful delivery of programs and projects and new digital capabilities to market on time, on budget, and within scope in accordance with business priorities.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Plan, prioritize and manage project scope to ensure the successful on-time, on-budget, and quality delivery of projects.

• Ensure the creation and prioritization of backlog and development of requirements and user stories to ensure maximum value items are prioritized and aligned to business strategy.

• Work closely with the business and technical leads to align to project scope or product vision and roadmap.

• Create and manage a dynamic project plan, detailing project critical tasks, establishing governance, and tracking high level milestones, including dates, dependencies, owners, risks, mitigation, etc.

• Lead the project release plans and set expectation for delivery of new functionalities with all stakeholders.

• Manage and mitigate project risks and issues impacting successful team completion of project goals.

• Manage multiple complex projects simultaneously that cross different business units and/or companies.

• Responsible for overall project success, business objectives, project budget and ROI targets stated in business case.

• Lead the project team ensuring the teams are clear on vision and direction to provide business context.

• Provide regular guidance and support to the project and/or delivery team to ensure the team is informed, on-track and will deliver tasks successfully and ensure the delivery team has an adequate number of tasks to work on.

• Manage resource allocations, ensuring all teams are equally balanced as well as tracked against actual hours submitted via timesheets.

• Work closely with internal and external customers and stakeholders, including any third parties to gather business requirements and define software functionality, throughout the release lifecycle, from inception to general release to ongoing support. May also work with internal and/or external development teams and vendor partners to deliver project objectives.

• Provide regular high-level updates to leadership detailing status, timelines, dependencies, risks, and mitigation.

• Manage, track, and coordinate the completion of project documentation (i.e. requirements and design documents), approvals and sign-off with business partners.

• Validate all requirements, stories meet acceptance criteria and have the appropriate acceptance tests and accept requirements and stories as appropriate only if it passes all validations.

• Facilitate all operational checkpoint activities throughout the lifecycle of projects while ensuring all projects adhere to project methodology compliance standards set by the company.

Qualifications:

• Bachelor's degree required in Computer Science, Computer/Management Info Systems, Business, or other technical discipline or related experience.

• PMP Certified Required, SAFe Agile or comparable SCRUM Certification Desirable.

• 5 years experience Managing digital/technology programs, projects, products.

• 5 years experience Experience leading software development teams.

• Proven experience in project management of several complex, interconnected projects in waterfall and SAFe Agile environments.

• Strong technical background and significant experience in managing software development lifecycles using different methodologies (i.e. Agile, SCRUM, Waterfall, Iterative).

• Ability to drive progress of a bold Program agenda in a large, cross-functional manner in a global company.

• Business knowledge of the Payments technology (Card Present and eComm) space in the restaurant, retail, or comparable relevant industry.

• Proficient with Project Management tools such as Microsoft Project, Smartsheet, and Planview, as well as ALM tools such as Azure Dev Ops or Jira.

• Skilled in Microsoft Office tools, like Word, Excel, PowerPoint, and Visio.

• Ability to work and deliver in a fast-paced environment.

• Expert in Resource Planning, Forecasting, and Budget Management.

• Ability to anticipate risks and devise solutions in the moment.

• Comfort with ambiguity, frequent change, or unpredictability.

• Ability to influence across and up in the organization.

• Strong communication skills, both oral and written.

• Excellent organizational skills with an in depth understanding of project management concepts.

What do we Offer?

• Insurance Plans (Medical/Life)

• Pension/401K/RSP (country specific)

• Competitive Bonus

• Mobility Allowance

• Tuition Reimbursement

• Company Holidays

• Employee Resource Groups

• Volunteering time

• And Many More…..

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/M/F/D/V

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Other details

• Job Family Project Support

• Pay Type Salary

Apply Now

• Miami, FL, USA
• Shelton, CT 06484, USA