Program Manager

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Research Program Manager will develop programs, best practices and standard operating procedures to achieve assigned goals as related to research space support within the McLean Imaging Center (MIC). This role will work directly with research staff at all levels, hospital support service departments and external vendors in furtherance of program goals. Where needed, the Research Program Manager will also work to both develop and implement trainings for both research staff and support service departments.

The Research Project Manager also plays an integral role in the day-to-day support of all research spaces as related to their support service department needs and interactions. The involved spaces include the main MIC building (all three floors) as well as the 9.4T Facility.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1.Responsible for identifying opportunities for program creation and implementation across all research space

2.Assemble program plans, teams and work assignments and direct the work efforts in furtherance of implementation each program

a. Work as the liaison to facilitate meetings between stakeholders

b. Track and document project progress

3.Communicate both the program goals and implementation plans to hospital leadership, the research community and/or support services departments

4.Create deliverables as related to each program, including best practices and SOPs

5.Auditing the implementation and results of each program for purposes of revision and compliance

6.Maintain any necessary databases for all programs, including related support documentation, communications and results

7.Advocates for research staff in matters related to the hospital maintenance and support of their space

8.Work directly with support service departments and external vendors to ensure proper support given to research space, including arranging for repairs to be made on equipment or devices that are critical to the mission

9.Provide needed follow-up on any space related support issues

10. Work with counterparts across the PHS network to advocate for McLean and establish best practices under PHS-wide programs

11. Work with outside vendors to ensure that service contracts for major equipment are kept current

12. Generates work orders and follows up with facilities to ensure completion of requested services

13. Other duties as assigned

WORKING CONDITIONS:

Both office and laboratory settings with the possibility of work in mechanical spaces. Position may require travel to various buildings on the McLean Campus, and on occasion may need to attend meetings at Partners hospitals and off-site locations.

QUALIFICATIONS:

• Bachelor degree required (natural sciences strongly preferred)

• Minimum of two (2) years' experience in delivering program management solutions.

• Minimum of two (2) years' experience in research related communications, interactions and space reviews

• Must develop and maintain a familiarity with and an understanding of the basic, applied, and clinical research on going at BW

• Demonstrated personal qualities of leadership and the ability to communicate effectively orally and in writing. Effective inter-personal skills necessary

• Demonstrated competence with computer technology, data base applications, concepts and software as well as the ability to train other staff in their use

• Demonstrated ability to work effectively in multidisciplinary setting

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Expected to operate independently, with guidance from the MIC Director

• The candidate will have background and experience in research protection, federal and regulatory issues, research ethics, and project management at the task level

• This position requires a high degree of independent action and adherence to strict timelines

• Building and maintaining strong, trusting relationships is critical

• Experience presenting to investigative teams, end-users (faculty and staff), and subject-matter experts and must possess excellent negotiation, facilitation, consensus-building, and diplomacy skills and exhibit a strong helpline orientation

• Expected to stay current with a constantly changing technology and embrace the adoption of innovations to modernize, disseminate, renovate and remodel