Program Manager - Muskegon/Ottawa Community Supports
The Program Manager is responsible for the oversight of an array of community support programs and services within a specific region including program development and expansion. This includes direct supervision of the Supervisors of Community Supports in the assigned region and the overall management of the entire office and team.
Essential Functions: Include the following, other duties may be assigned
Responsible for interviewing, hiring, employee change of status and dismissals, performance management, annual performance appraisal oversight, addressing complaints and resolving problems and reporting results to the Regional Director of Community Supports.
Ensures contract requirements can be met by the agency within the funding garnered by the contract.
Develops budget in conjunction with the Regional Director of Community Supports and the Finance Director and monitors the finances throughout the fiscal year.
Provides guidance to subordinates to ensure services remain responsive to the individual served needs and creative in approach.
Assures launch pads are professional and person centered. In collaboration with the property department supports and assures the maintenance of respective launching pads meets the agency requirements in the areas of safety and quality.
Ensures CARF compliance at all times.
Promotes and maintains good communication and cooperative working relationships among staff as well as develops and maintains strong partnerships with funders, community resources, and other stakeholders.
Ensures supervisors and mentors participates in person centered planning for individuals served by collaborating with stakeholders.
Supports individuals served with self-advocacy through program implementation.
Establishes relationships with community resource agencies and employers and informs the community of the benefits of their involvement with individuals with a disability.
Facilitates and encourages strong peer-group support as a primary and ideal support.
Ensures intake services are provided considering the compatibility of individuals served with the mentor and helps supervisors make appropriate assignments as necessary.
Supports assigned employees in seeing a holistic view of supports, skills, and person.
Provides guidance and role models to employees and individuals served in understanding and living the mission.
Facilitates development of positive relationships between employers and employees.
Ensures that supervisors assist individuals in learning to access volunteer and job sites specific to the individual's plan of service and interests.
Develops curriculum to support the individuals served to increase skills and accomplishment in the areas of community inclusion, independence and productivity.
Consults with supervisors and mentors on how the individual/group can best plan activities to meet their goals.
Performs data management and maintains and submits accurate and timely records and reports to a variety of destinations, including but not limited to: incidents, payroll, and program outcomes/results.
Attends meetings, seminars, trainings, etc. as needed.
Responds to health risks or any hazardous condition(s) and communicate using the agency hierarchy any potential health risk, hazardous or unsafe condition(s).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
A Bachelor's Degree in human services or related field and at least four years progressively responsible supervisory experience in a related field, experience working with individuals with development disabilities, a working knowledge of Medicaid Provider Manual rules, CARF accreditation standards and community mental health contract requirements. An equivalent combination of education and experience may be considered.
Must possess the ability to analyze and interpret a variety of information, in written and oral form, normally associated with systems analysis, quality assurance and quality improvement activities. Ability to communicate in person, on the telephone, and in written form, represent MOKA at meetings and convey information.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must possess the ability to problem solve and make decisions in a variety of situations and direct others effectively in carrying out those determinations.
To perform this job successfully, an individual should have competence in using standard Microsoft Office software, especially Word, Excel, PowerPoint and Access. Effectiveness in using report writers such as Crystal Reports to extract and report data in company report formats that are clear and effective.
Certificates, Licenses, Registrations
Must possess a valid MI Driver's license.
Must possess the ability to work independently and work cooperatively as part of a team.
Must possess the ability to think creatively when reviewing existing procedures and proposing improvements as well as the ability to develop and implement creative strategies.
Ability to respond to emergency calls on a 24 hour basis.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.
The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.