Program Manager, Neurodevelopmental Services

Hiring Incentive: 3,000.00!!!!!!

California licensure as LCSW, LMFT, LPCC, Ph.D. or Psy.D.

Who We Are

The Neurodevelopmental Services program uses the power of interpersonal neurobiology, trauma-informed care, and neurodiversity-affirming practices to provide treatment, training, and research with neurodivergent and disabled communities.

Our goal is to impact to neurodivergent and disabled communities by providing local and global treatment, training, and research that celebrates and honors their unique contributions. We work to promote a world in which resilient, self-determined individuals are supported by authentic, compassionate, and connected communities.

Who We Serve

Pacific Clinics' Neurodevelopmental Services program serves neurodivergent (e.g., autism, intellectual/developmental disabilities, ADHD, trauma, etc.) children, transitional age youth, adults, and families throughout San Bernardino and Riverside counties. We offer crisis stabilization services, educationally related mental health services, play therapy, neurofeedback, Safe and Sound Protocol, EMDR and other developmentally appropriate services.

What We Offer

• Pay Range: $75,504- $95,332 per year. Compensation may vary based on skills, experience, education, and location.

• We also offer 8% license differential for LMFT, LCSW, LPCC, Psychologist

• AND... 7.5% language differential for threshold languages* (Spanish, Cantonese, Mandarin)

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

JOB SUMMARY

Works within the agency and program's vision, mission and philosophy, and policies of the agency in partnership with the leadership team. In collaboration with the director, the Neurodevelopmental Services (NDS) Program Manager oversees clinical and administrative operations and fiscal viability of the assigned NDS program. Responsible for professional development and training of staff in multidisciplinary teams (e.g., behavior program coordinator, clinicians, BCBA, LMFT, etc.) to meet performance goals and ensure consistency in service delivery expectations (e.g. documentation, supervision, program policies & procedures, payor requirements, etc.). Ensures provision of high-quality services, provides clinical supervision, management, training across multidisciplinary teams, and develops programs to promote growth and implementation of quality evidence-based service within the regions.

RESPONSIBILITIES and DUTIES

Operations

• Responsible for meeting performance goals and ensure consistency in service delivery expectation (e.g., documentation, supervision, program policies & procedures, insurance requirements), programming (effective treatment, treatment fidelity), and outcomes across NDS services in partnership with the Behavior Program Coordinators who is responsible for the Behavior Technicians.

• Collaborate with Clinical Director to manage contract, funding agreements, and agency policies and procedures, and collaborate with the Outcomes Department to evaluate the effectiveness of the NDS program.

• Manage professional relationships with payors/external customers (e.g., educational services, health insurance, regional centers).

• Work with Clinical Director to proactively monitor, evaluate, and manage programmatic business trends, and adapt business processes accordingly.

• Implement business plans and processes to adapt program to regional needs and local cultures, design systems to ensure consistent and efficient program administration, and respond to contractual, environmental, and internal changes.

• Provide programmatic and agency-wide leadership by participating in multidisciplinary/cross-functional teams/committees (e.g. Electronic Health Record, Peer Review, audit, and/or review meetings to ensure regulatory compliance).

• Manage to ensure fiscally viable programming and compliance with all policy and procedures including adherence to all licensing, quality, IT, HR, compliance, and regulatory standards.

• Gather, compile, analyze, and utilize program data, to inform management and quality control.

Clinical

• Develop high-quality, evidence-based Neurodevelopmental Services programs, oversee implementation, and monitor progress across all payors (i.e., insurance, education, regional centers).

• Identify program training needs, evaluate effectiveness of trainings, and implement trainings to support and promote program needs.

• Provide consultation and trainings to other Pacific Clinics programs to build capacity within the agency to serve individuals with developmental disabilities and other behavioral health diagnoses.

• Provide leadership, coaching, and clinical expertise for all direct service staff (e.g., behavior technician, program coordinator, licensed professional). Provide direct clinical and administrative supervision to program coordinators, clinicians, and licensed professionals.

• Hire, train, supervise (through direct observations), and maintain overall performance management of supervisees, including providing crisis intervention and supervision of clients during significant events.

• Assist with new hire onboarding and collaborate with the Training Department and Human Resources Department to coordinate specific trainings and ensure all trainings are registered in the agency training database.

CORE ABILITIES

• Strong understanding of behavioral health as applied to treatment and strong performance management.

• Demonstrated ability to problem-solve complex, multifaceted, and potentially emotionally charged situations.

• Ability to successfully manage conflict in a solution-focused manner.

• Strong organizational and task prioritization skills

• Intermediate to advanced skills with Excel, Word, and PowerPoint

• Exceptional attention to detail and accuracy

• Must have the ability to work in a dynamic department, multi-tasking, and deadline oriented.

• Initiative to plan and organize.

• Model the Way

• Encourage the Heart

JOB SPECIFIC COMPETENCIES

• Clinical Leadership

Possesses the ability to guide, direct, or influence people in accordance with the Agency vision. Ensures the organizations vision is clearly understood by all employees and external contacts, and the organizations strategic plan and business practices are consistent with the vision. Establishes a sense of direction and motivates staff to work toward common goals that can lead to the innovative clinical practices.

• Encouraging Customer Focus

Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be et. Refrains from complaining about (or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that customers' needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service.

• Leads Team Performance

Recognizes the need for group collaboration, empathy, consensual decision-making, and respect for others. Behaviors to consider when rating this individual: facilitates team goal accomplishments, works collaboratively with others, team, communication, models commitment.

• Operational Acumen

Develops the steps necessary to accomplish long-term goals. Identifies long and short-term goals within contractual and budgetary parameters. Allocates required resources, allows for contingencies and ensures that plans fit with the larger need of the organization. Sets milestones to measure progress along the way.

• CQI/QA project

Participation in and the completion of CQI/QA projects measured by spot checks and documentation received.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• Master's degree in social work, Marriage and Family Counseling, Psychology, Education, or related human service field (e.g., Occupational Therapy and Speech-Language Pathology) required; and California licensure as LCSW, LMFT, LPCC, Ph.D. or Psy.D.

• Four (4) years of experience in the design and implementation of behavioral intervention services, including parent training and

• Three (3) years of experience working with individuals with autism, developmental disabilities, and/or other behavioral health diagnoses required; and

• Two (2) years of experience in administrative management (e.g., performance management, productivity, operations).

OR

• Doctoral Degree in Social Work, Marriage and Family Counseling, Psychology, Education, or related field (e.g., Occupational Therapy and Speech-Language Pathology) required; and

• Two (2) years of experience in the design and implementation of behavioral intervention services, including parent training and

• Three (3) years of experience working with individuals with autism, developmental disabilities, and/or other behavioral health diagnoses required; and

• Two (2) years of experience in administrative management (e.g., performance management, productivity, operations).

PREFERRED QUALIFICATIONS

• Experience interfacing with healthcare plans regional centers and educational systems.

• Knowledge of neurodiversity and neurodiversity-affirming practices.

• Experience implementing trauma-informed care.

• Bi-lingual and/or bi-cultural knowledge and experience preferred.

PHYSICAL REQUIREMENTS

• The work environment conditions as described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to use hands to handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

LEVEL OF CONTACT WITH CHILDREN:

• May/will have supervised contact with children.

• May/will have unsupervised contact with children.

• Will not have unsupervised contact with children.

• Requires full background check and TB exam.

• Requires physical.

• Current First Aid/CPR Certification.

DRIVING PRIVILEGES

• May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.

• Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, and attend agency driver training.

TRAINING

Needs to successfully complete all required agency training indicated for this