Program Manager

Mobiquity Waltham , MA 02154

Posted 1 week ago

Mobiquity is a digital engagement provider for more than 200 of the world's leading brands. We are a collective of consultants, designers, developers, cloud advisors, and data scientists - spread across 3 continents and 9 offices - who create compelling digital experiences to help clients show they care to the people who matter most - their consumers, patients, and employees.

The Program Manager at Mobiquity Inc. is a "hands-on, roll up your sleeves" position, which is dedicated to ensuring success of the long-term, high impact engagements for our strategic client relationships. Successful candidates must be capable of leading strategic delivery programs, overseeing multiple work streams within an account, orchestrating cross-functional project teams, and interfacing with numerous key stakeholders. The Program Manager will manage one of our large clients, as we continue to grow our partner relationship with them, and their customers in the banking and fintech space.

Responsibilities

  • Maintain consistent and highly successful delivery across all work streams

  • Ensure that project teams are staffed with the desired and complementary skill sets needed to meet client expectations and deliverables

  • Jointly manage performance of project team members (in conjunction with Account Executives, General Managers, and Discipline Leaders)

  • Work with Operations to identify the right project team, and adapt as needed

  • Provide regular status and financial reporting for the regional discipline leads, GM and Leadership Team (each Monday)

  • Manage account financials to achieve or beat 'as sold' project margins

  • Exceeding client satisfaction across complex engagement

  • Motivating and retaining a high performing and engaged project team

  • Drive engagement transitions to grow revenue by client

  • Identify new revenue opportunities thru lateral selling, in partnership with the Account Executive to pursue and win those opportunities

  • Support the engagement solutioning process with SMEs in strategic accounts (new and existing)

  • Contribute to the on-going improvement of Mobiquity's delivery process and methodology

  • Integrate with Mobiquity products as appropriate

Skills and Experience

  • Client relationship experience in large complex customers

  • 12 years overall experience in our space

  • 5 years as a Project Manager

  • Experience / certification in Scrum or Scaled Agile

  • Experience running a small program $2-3 M (at least) and 20-30 people

  • Successful track record of growing client revenue

  • Team leadership

  • Capability to multi-task and manage

  • Strong interpersonal skills, written and verbal

  • Ability to develop clear and detailed project plans

  • Financial acumen and ability to work with spreadsheets and complex estimating tools and processes

  • Adept problem-solver; ability to respond quickly and successful to challenges as they arise

Recruiting Agencies: While we really do appreciate what you do, and how challenging it can be, don't do it. Please do not send us unsolicited resumes, either to our employees, job listings, or recruiting team. (We call those "free leads"). Mobiquity is not responsible for any fees related to unsolicited resumes.

Mobiquity is an equal opportunity employer. We feel strongly that the best ideas come from all sorts of directions and sources, and cutting ourselves off from anyone due to our own biases is simply bad business, as well as bad citizenship.


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Program Manager

Mobiquity