Program Manager

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas Family Services, Senior Services, and Health and Supportive Housing build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of Diversity, Equity, Inclusion, and Belonging, Resident Services also works closely with our residents and community partners, and their fellow MidPenners including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a Best-in-Class benefit package that includes 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$64,000 - 80,000 Annual Salary - Pay based on applicable experience and qualifications

POSITION OVERVIEW

The Program Manager plays a vital role in ensuring comprehensive program delivery to residents living in MidPen communities. The programs vary based on resident population, needs, goals, and offerings, which may include housing retention, economic mobility and asset building, health/wellness, and K-12 educational supports. The Program Manager oversees direct services delivery and implements portfolio-level partnerships, often with nonprofits whose offerings complement those of MidPen Services. This position will collaborate with peers on the Health & Housing team to ensure residents living with mental illness and physical health comorbidities receive educational and rehabilitative programs and services that address their needs and promote stabilization.

The program Manager must be adept at hiring, onboarding, managing, and developing staff at assigned locations. The position also builds and maintains strong relationships with the local Property Management team to ensure residents experience a cohesive and supportive MidPen experience.

The position requires program delivery/oversight, alongside partnership management and experience with specific populations (families with children; seniors; individuals with special needs) may be required.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Deploys & manages programs and partnerships in the assigned portfolio and provides programmatic coaching to supervisees

• Participates in the design, development, and implementation of regional/division trainings, initiatives and assigned projects

• Monitors efficacy of marketing efforts to raise residents awareness of and participation in Services in assigned portfolio

• Ensures program implementation and reporting compliance with regulatory agencies and ensures high adoption of Salesforce QA and reporting norms

• Addresses crises in a timely manner and ensures senior leaders are apprised as necessary.

• Manages and monitors activities against set project/program-level budget

Partnerships

• Cultivates and manages partnerships within assigned portfolio, collaborates with Director of Partnership & Program and Regional Director or H&H Director to ensure alignment with partnership goals / criteria

• Works with portfolio partners to ensure high quality delivery and provides and receives feedback from partners to inform improvements

• In consultation with supervisor, become familiar with and execute partnership agreements within assigned portfolio

Customer Service

• Collaborates with peers to ensure consistent resident/customer service philosophy across Service

• Work across the portfolio to implement resident needs assessments, partner needs, partnership tools, and feedback

• In consultation with supervisor, become familiar with and execute partnership agreements within assigned portfolio

Data-driven decision-making

• Sets annual performance targets for assigned portfolio

• Reviews portfolio-level data quarterly and develops improvement plans

• Analyzes single-source data within existing portfolio to inform decision-making

• Communicates findings from portfolio-level data/analysis for supervisor and supervisee

Effective Team Building

• Develops and leads a team at assigned properties and is responsible for staff management aligned with MidPen policies/procedures

• Builds and models collaborative relationships with PM; ensures timely and regular community meetings, collaboration meetings with Property Management

• Serves as liaison to community engagement meetings, collaborates with Development, represents Services, and responds to attendee questions

• Ensures staff in assigned portfolio have individual development plans

• Supports rollout efforts for HR, IT, Communications and other initiatives and provides input to these initiatives as needed

• Performs other duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• Bachelors Degree in related field or commensurate field experience or an equivalent combination of education and experience

• Minimum two years experience working in an educational, social services, or community based organizational setting

• Minimum two years working effectively with people of diverse backgrounds and working with families and students and/or seniors in an educational or social work setting

• Experience in program development, management and evaluation preferred

• Experience with managing people

Knowledge, Skills, and Abilities

• Demonstrated excellent verbal and written communication skills

• Demonstrated computer skills, proficient in using Microsoft Office (Excel, Word, PowerPoint, etc.), and other needed software

• Demonstrated strong judgement, discretion, and problem-solving skills

• Must possess a valid CA drivers license, reliable transportation, and proof of current auto insurance policy

Physical Requirements

• Constantly perform desk-based computer tasks

• Frequently sitting

• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

• Rarely twist/bend/stoop/squat, kneel/crawl

This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.