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Program Manager

Expired Job

Leidos Austin , TX 78719

Posted 2 months ago

Job Description:


Veteran's Health group at Leidos has an opening for an ITIL Service Asset and

Configuration Management Program Manager position and work out of Austin,

Texas. This role will be in support of the Veteran's Affairs Service Operations

Change Management team.

The Program Manager

shall provide change, release and configuration support at the ITIL program

office level and support the ITIL functions of Change Management, Release

Management, Build Management and Configuration management, as they are executed

throughout the ITOPS. These ITIL management disciplines ensure that all

components of product releases and infrastructure changes are organized and

deployed in a controlled manner enabling a repeatable process. The Program

Manager shall review, analyze and standardize release and deployment processes

and audit those processes as well. The Contractor shall support the design and

implementation of formal procedures, including checks and balances throughout

the process. The Program Manager shall identify and mitigate risk to ensure the

integrity and recoverability of the production environment and ensure the

currency, accuracy, and completeness of the CMDB for all business and technical

data elements for IT Operations applications.

Primary Responsibilities

This resource will support

our efforts in aligning Change, Release and Configuration Management through

the enterprise and they will assist with this increased workload. They will

support the Configuration Management team with establishing organizational

timelines, policy and procedures to meet organizational goals. The

Resource will assist with leading SharePoint Project Management, Timelines and

documentation efforts.


  • Requires ability to communicate with executive leadership

(internally or client) regarding matters of significant importance to the


  • Works to convince others to accept areas view/current

practices and agree/accept new concepts, practices and approaches.


  • Has expert knowledge of industry practices, advanced

techniques and solutions within a professional discipline to develop new

standards, processes, and solutions.

  • Serves as a subject matter expert for ITIL SACM.

  • Recommends and implements new solutions, processes,

policies, standards in support of functions strategy and operations.

Basic Qualifications

  • Masters

degree plus 15 yrs experience, or 25 yrs experience.

  • Requires Program

and project management expertise for Configuration Management (ITIL SACM experience).

  • Requires expertise

in Change, Release and Configuration Management for process analysis and

business Integration.

  • Must be able to

manage CMDB remediation efforts as well as be skilled in aligning CMDB's, and

other data sources to a Configuration Management System.

  • Must be able to

provide completed products; Timelines, Polices, Directives, SOP's etc

  • Must have

expertise in business process reengineering

  • Must have expert

understanding of the ITIL Methodology as supported in Change, Release and

Configuration management.

  • Must be able to

manage CMDB remediation efforts as well as be skilled in aligning CMDB's, and

other data sources to a Configuration Management System.

  • Must be able to

provide completed products; Timelines, Polices, Directives, SOP's etc

Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Program Manager

Expired Job